Senior Customer Success Account Manager

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Company Overview

Docusign is a leading company that specializes in digital agreements and contract lifecycle management. With over 1.5 million customers and more than a billion users across 180 countries, Docusign is dedicated to simplifying and accelerating the business process for individuals and organizations. The company's focus on intelligent agreement management aims to release vital data trapped within documents, which can otherwise lead to inefficiencies and significant lost opportunities for businesses. By leveraging their innovative platform, Docusign enables companies to manage, create, and commit to agreements 📄, ultimately driving their success.

Job Position

The role available is the Senior Customer Success Account Manager (CSAM), responsible for overseeing a portfolio of customers and ensuring successful renewals within a designated territory. As a CSAM, you'll be pivotal in advising customers on maximizing their investment in Docusign and supporting their digital transformation objectives. This position is located remotely and reports directly to the Senior Manager of Customer Success Account Management.

Key Responsibilities

The CSAM has several critical responsibilities, including:

• Preventing risks and promoting growth for customers by ensuring their successful engagement with Docusign's solutions.
• Achieving and maintaining financial and strategic revenue targets as well as bookings and billings targets.
• Communicating with internal resources about any potential renewal risks and developing strategies to resolve them.
• Conducting regular business reviews with clients to ascertain whether they are deriving maximum value from Docusign's offerings.
• Developing win/win negotiation strategies for contract renewals while enhancing trust with customers.
• Collaborating with various internal teams (Sales, Customer Success, Pricing, etc.) to strategize for growth and mitigation of risks.
• Analyzing usage and behavioral patterns to create property prioritization focused on achieving optimal outcomes for both customers and Docusign.
• Maintaining best practices in CRM hygiene and opportunity management.

Skills Required

The position requires a combination of basic and preferred skills:

Basic Skills:

• Minimum of 5+ years of experience in Sales, Renewal Management, Account Management, or Customer Success. Preference is given to candidates with experience in SaaS (Software as a Service).
• Proficiency in handling deal negotiation cycles and a successful track of meeting key performance indicators.
• Relevant educational background, with a BA/BS degree or equivalent work experience.

Preferred Skills:

• Strong contract negotiation abilities with a history of completing contracts in a timely manner.
• Experience supporting comprehensive adoption across organizational structures.
• Ability to maintain strategic conversations with customers at the executive level.
• Highly organized with proven urgency and prioritization skills.
• Experience with Salesforce and impressive written as well as verbal communication skills.

Salary Information

The pay range for this position is dependent on various factors such as location and individual experience. Here are the estimated hourly pay ranges for different states:

• California: $42.64/hour - $62.84/hour
• Illinois and Colorado: $41.15/hour - $56.59/hour
• Washington, New Jersey and New York (including NYC metro area): $41.15/hour - $58.62/hour
• Washington DC: $42.64/hour - $58.62/hour

In addition, the role includes eligibility for bonuses tied to sales goals and a company-wide bonus plan, based on overall performance.

Benefits

Docusign offers a comprehensive benefits package, which includes:

• Paid Time Off including holidays based on region.
• Up to six months of paid parental leave.
• Full health benefits plans with options for either 100% employer paid plans or plans with minimum employee contributions from day one.
• Retirement plans including potentially employer-contributed options.
• Opportunities for learning and development, coaching, and reimbursement for education.
• Compassionate care leave provided for significant life events.

Workplace Culture

Docusign is committed to fostering a workplace environment that emphasizes trust and equality. Employees have the opportunity to build meaningful relationships and contribute to a workplace where diversity of thought is valued. The company actively encourages talents with varied perspectives to apply for open roles while ensuring equal opportunity across all hiring decisions.

Docusign is also committed to providing reasonable accommodations for individuals with disabilities during the job application process.

If you're passionate about driving customer success and ready to make a significant impact in a rapidly evolving field, apply now to join Docusign and contribute to making the world a more agreeable place.

This job offer was originally published on himalayas.app