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The position titled Senior Director Analyst, Customer Experience focuses on leading the Customer Experience (CX) strategy within the Marketing & Communications Practice at Gartner, Inc. As a remote opportunity based in the US, the successful candidate is expected to have comprehensive expertise in advising Chief Marketing Officers (CMOs) and a strong ability to navigate the intersection of customer behavior and company-centricity.
The Senior Director Analyst will be responsible for:
Creating thought-provoking insights and innovative content that significantly influence client strategies.
Utilizing expertise in CX to assist CMOs and CX leaders across various industries with practical solutions to complex challenges, looking at the entire customer lifecycle through the ‘Buy, Own, Advocate’ framework.
Leveraging AI for improved customer experience deliverables, enhancing the evolution of personas and journey mapping while addressing changes in consumer expectations due to the rise of Machine Customers.
Getting to grips with the integrations of customer signals—such as Voice of the Customer (VoC) data, operational metrics, and financial outcomes signified by Customer Lifetime Value (CLV), Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
Candidates should possess the following skills and qualifications to be successful in this role:
While specific salary figures are not provided in the job description, Gartner typically offers competitive compensation packages that reflect the experience and expertise required for high-level positions in marketing and customer experience.
Gartner, Inc. is recognized as a leader in business and technology insights. With a history dating back to 1979, Gartner employs around 21,000 associates globally and serves approximately 14,000 client enterprises in about 90 countries. The company prides itself on developing actionable insights and strategic advice that empower enterprises to achieve their core priorities.
This position is remote, which implies that the candidate would need to possess strong self-management skills and a proactive attitude towards collaboration within a virtual team. Gartner's culture promotes intellectual curiosity and a commitment to deliver results for clients, which demands high performance from the associates.
Gartner offers numerous opportunities for professional development and personal growth, valuing the innovative insights that diverse teams bring to the table. Collaboration and teamwork are essential values reflected in the organizational structure, emphasizing a supportive work environment.
Overall, the role of Senior Director Analyst is pragmatic and impactful, offering significant avenues for thought leadership, innovation, and client engagement. The candidate will have a substantial listening role to the leadership while enhancing client business outcomes through transformative customer experience strategies.
This job offer was originally published on jobicy.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
