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The Senior Enablement Partner role at Attentive, a leading AI-powered mobile marketing platform, is aimed at driving significant improvements in revenue teams and customer success initiatives. This full-time position is situated in the USA and is an essential part of the company's growth strategy. Attentive focuses on personalizing consumer engagement to enhance customer experiences and maximize campaign performance.
Attentive utilizes advanced AI and real-time data integration to facilitate personalized communication through SMS and email campaigns. The company has established partnerships with renowned brands such as Neiman Marcus, Samsung, Wayfair, and Dyson. It operates in over 70 industries and supports trillions of interactions, cementing its reputation as an industry leader.
In recognition of its growth and innovation, Attentive has been acknowledged by Deloitte’s Fast 500, LinkedIn’s Top Startups, and Forbes Cloud 100. The firm prides itself on a strong customer success team, which has received top ratings on platforms like G2.
The Senior Enablement Partner's essential tasks include:
Onboarding and Training: Develop and conduct onboarding programs for new hires within the Strategic and Enterprise Customer Success teams, aiming for a successful ramp-up during their first 30 days.
Needs Analysis and Program Design: Collaborate with leadership to assess training needs and align enablement programming with business objectives.
Content Development: Strategize, design, and deliver effective training materials, which may consist of email sequences, templates, tutorials, and workshops to aid customer engagement.
Project Management: Manage ongoing projects by defining tasks, creating timelines, and ensuring that deliverables meet quality standards, with an ultimate goal of being effective for the intended audience.
Performance Metrics: Establish and monitor key performance indicators to evaluate the effectiveness of various enablement programs and initiatives.
Communication Facilitation: Work on creating effective communication and reporting channels with revenue leadership and across different teams.
To qualify for the Senior Enablement Partner role, candidates must demonstrate:
Experience: At least five years of professional experience, with a minimum of three years in Customer Success. Candidates should have two years of experience in enablement, training, or a related field, preferably in a SaaS context.
Project Management Skills: Previous experience in program management is a plus, showcasing the ability to manage multiple priorities effectively.
Communication Skills: Excellent verbal, visual, and written communication skills are essential to convey complex ideas to senior management and teams effectively.
Training Development Skills: Proven ability to implement training programs, including e-learning and virtual instructor-led sessions.
Tech Proficiency: Familiarity with enablement tools such as Salesforce, Docebo, and Highspot is preferred.
For U.S.-based applicants, the salary range for this full-time position is between $112,000 - $140,000 base salary, plus equity and benefits. The structure of salaries is influenced by the role's responsibilities, the level of experience, and geographical factors.
Attentive also provides competitive perks that encompass health and wellness plans, equity options, and a supportive work environment, emphasizing the well-being of its employees.
Attentive fosters a corporate culture that encourages teamwork and customer success and promotes the idea of taking ownership of responsibilities. Some core values include:
Action-Oriented: Employees are encouraged to act swiftly and decisively.
Team Collaboration: The importance of teamwork is highlighted, with employees looking out for one another.
Customer-Centric: The organization's success is viewed through the lens of customer satisfaction.
Ownership: Each employee is urged to take responsibility for the company's success.
Attentive values diversity and is committed to maintaining an inclusive workplace. All applicants are encouraged regardless of their backgrounds, and the company is open to providing reasonable accommodations for candidates with disabilities. According to their hiring philosophy, no job description is entirely perfect, and they are eager to consider candidates who can bring additional skills and experiences to the team.
Overall, the Senior Enablement Partner role at Attentive provides an exciting opportunity for professionals looking to make a substantial impact in customer success operations. By supporting critical training initiatives and fostering development within the customer success teams, this role is pivotal in enhancing customer engagement strategies and driving business outcomes.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
