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G-P is recognized for its leading SaaS-based Global Growth Platform, which facilitates clients in expanding into over 180 countries promptly and effectively. By addressing the complexities associated with establishing local entities, G-P is committed to breaking barriers for global business and providing opportunities universally. The company operates with a remote-first approach, ensuring a supportive work environment that nurtures innovation and values every contribution.
The role of Senior HR Associate within the APAC Shared Service Centre at G-P primarily involves overseeing the timekeeping process for clients and their professionals in the Philippines. This position requires a keen focus on ensuring accuracy in timekeeping, managing customer queries, creating reports, and maintaining data integrity across the APAC region.
Contract Duration: This is a 1-year contract position, providing job seekers the chance to work in a dynamic environment while contributing to global business solutions.
The responsibilities of the Senior HR Associate at G-P comprise a variety of tasks related to timekeeping and customer service:
Processing and validating timesheet submissions: Both manual and automated submissions must be checked for accuracy. You will compile necessary details into payroll files and submit these to the payroll team before public deadlines.
Handling manual entries: This includes processing timekeeping entitlements for offboarding professionals or addressing system issues raised by customers or professionals.
Responding to customer inquiries: Attend to all timekeeping-related queries from stakeholders, adhering to service level agreements (SLAs) to ensure customer satisfaction.
Identifying operational improvements: Look for opportunities to enhance overall operational efficiency and improve the professional and customer experiences.
Collaborating with project teams: Work closely with teams to enhance automation and systems related to the timekeeping process in the Philippines.
Communication management: Handle mass communications to professionals and customers, such as timesheet submission reminders and special announcements regarding holidays.
Managing Leave & Absence inquiries: Resolve queries related to leave and absence situations, including validating unpaid leaves essential for payroll processing.
Conducting monthly reconciliations: Manage reconciliations for insurance plans available to professionals in the APAC region.
Supporting team initiatives: Assist your team in various projects and initiatives as required.
G-P is seeking candidates with specific qualifications and skills for the Senior HR Associate role:
Experience: A minimum of 3 years in managing the Philippines Timekeeping Process, showcasing relevant experience.
Knowledge of local practices: Strong understanding of the legal framework and practices regarding timekeeping entitlements in the Philippines.
Technical proficiency: Required to be proficient in Microsoft Excel; ability in reporting and data analytics is a significant advantage.
Communication skills: Excellent communication and interpersonal skills to enhance customer service capabilities.
Organizational and time-management skills: Essential for performing tasks efficiently and effectively, especially under tight deadlines.
Detail-oriented: A meticulous approach is necessary for managing a high volume of work efficiently.
Team collaboration: Ability to work both independently and synergistically within team environments.
G-P prides itself as an Equal Opportunity Employer, firmly committed to sustaining a diverse, equitable, and inclusive culture that embraces authenticity. They place high importance on protecting employees and applicants from discrimination and harassment based on various legally protected statuses. Their mission not only involves creating opportunities for their workforce but also ensuring necessary accommodations for those with disabilities during the interview process.
While specific salary details are not provided in the job offer, G-P mentions offering competitive compensation and benefits as part of their employment package, indicating that they strive to retain top talent by providing attractive remuneration.
The Senior HR Associate role at G-P in the Philippines presents a valuable opportunity for job seekers looking to engage in a vibrant global business environment while focusing on human resources. With its emphasis on a remote work culture and commitment to employee development, this position allows for both career advancement and the chance to make a meaningful impact on a global scale.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
