Senior Manager, Customer Success (West)

Related keywords: account manager remote jobcustomer success manager remote jobmarketing manager remote job

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Overview

Webflow is a prominent Website Experience Platform (WXP) dedicated to empowering modern marketing teams. Their mission is to make web development accessible to everyone, fostering enhanced creativity and collaboration. They are currently on the lookout for a Senior Manager, Customer Success, focusing on enriching their Enterprise Customer relationships.

Role Description

The Senior Manager, Customer Success is an essential role within Webflow, tasked with developing and executing robust customer-centric programs. This position aims to drive customer retention, growth, and product adoption throughout the customer journey. The role is both strategic and operational, allowing for significant influence over building a comprehensive Customer Success program alongside CS leaders and cross-functional teams.

Responsibilities

Some of the critical responsibilities for this role include:

• Maximizing customer satisfaction, retention, and growth across existing accounts.

• Building processes and defining the structure and engagement points within the Customer Success organization during the post-sales lifecycle.

• Leading and managing a team of Customer Success Managers (CSMs) to deliver meaningful value to clients and carry out organizational priorities.

• Collaborating with various teams such as Product, Support, and Marketing to create strategies that improve overall customer experience and increase product adoption.

• Using data analytics to derive actionable insights that address risks, uncover growth opportunities, and inform tailored initiatives for account management.

• Advocating for the customers' voices internally to inform product development and strategic company-wide decisions.

Required Qualifications

To excel in this role, candidates should meet several requirements:

• A minimum of 2 years of experience in leading Customer Success or Account Management teams, with a focus on coaching and development.

• At least 5 years of experience in Customer Success or Account Management, particularly in the SaaS or digital marketing sectors.

• Exceptional communication and influencing skills with a strong capacity to convey complex ideas effectively.

• Proven ability in strategic problem-solving and developing scalable processes that enhance customer success activities.

• Demonstrated adaptability and decisive problem-solving capabilities in dynamic work environments.

Salary Details

The compensation for the Senior Manager, Customer Success position is competitive and varies based on geographical location. Here are the salary ranges for candidates based in the United States:

• Zone A: $170,000 - $237,000
• Zone B: $163,000 - $225,200
• Zone C: $155,000 - $213,000

For candidates located in Canada, the salary ranges from CAD 194,900 - CAD 269,100. These ranges cover the On Target Earnings (OTE), which includes the annual base salary and projected sales commissions.

Benefits

Webflow is committed to its employees' well-being and offers an extensive benefits package that includes:

• Full health, vision, and dental insurance for full-time employees and their dependents, at no cost.

• 12 weeks of paid parental leave for all caregivers, with additional pregnancy disability leave for birthing parents.

• Flexible PTO and access to a sabbatical program.

• Monthly wellness stipends to support work-life balance.

• Participation in a 401k plan or pension schemes where applicable.

• Opportunities for professional development, including access to coaching and therapy.

Work Environment

This role is fully remote, allowing for flexibility while requiring strong preferences for candidates located in the Pacific or Mountain Time Zones within the United States or British Columbia/Ontario in Canada. Webflow embraces equality and inclusivity within their culture, committing to fair employment practices in hiring and team-building.

Core Values

Webflow not only focuses on customer experience but also ensures a healthy corporate culture characterized by:

• Sense of urgency in fulfilling customer needs while maintaining high-quality service.

• Transparency and openness in communication, encouraging effective debate and discussions.

• Recognition and reward for unique contributions, fostering continuous improvement and growth within the team.

Conclusion

For job seekers looking for opportunities in Customer Success, the Senior Manager position at Webflow is an exciting prospect that allows individuals to make significant impacts on their clients' experiences while also benefiting from substantial growth and development within a leading technology company. The blend of remote work, competitive compensation, and comprehensive benefits makes this a valuable opportunity for those who meet the qualifications and are passionate about enhancing customer relationships in the tech industry.

This job offer was originally published on himalayas.app