Related keywords: account executive remote jobaccount manager remote jobsales remote job
The position of Senior Manager, Customer Support has been advertised by Otis Elevator Co. This role is primarily a full-time remote position and is open to applicants from anywhere in the United States or Canada. As a leading company in the elevator and escalator industry, Otis focuses on maintaining a resilient business model while addressing a diverse range of customer and passenger needs.
The job location is defined as Remote City, FL, allowing candidates to work from home, which provides flexibility and accessibility for a broad range of applicants. This opportunity is well-suited for individuals looking to balance work with other commitments while contributing to a market leader in the technology and construction sectors.
In this role, the Customer Support Team Manager is crucial to leading support functions in Sales, Delivery Operations, and Digital sectors. The manager oversees various processes including dispute resolution, onboarding, account maintenance, and sales tool administration. This position plays a significant part in managing team performance, which is essential for ensuring the delivery of high-quality support to both internal and external stakeholders.
The Senior Manager will:
Lead a team of approximately 10 employees focused on onboarding, dispute resolution, and sales tool administration.
Communicate effectively with executive leadership about various initiatives, including problem-solving and strategic planning.
Establish holistic reviews of cross-functional teams and build out strategic initiatives aimed at improving customer experiences internally and externally.
Supervise processes related to contract issues, compliance, billing disputes, and ongoing account maintenance.
Track, analyze, and report key operational metrics that support accountability and continuous improvement within the team.
Partner across functions to ensure consistent and high-quality customer and sales support.
Apply sales acumen and a solid understanding of contract bookings to guide overall team operations.
Candidates interested in this managerial position should possess:
A Bachelor’s degree or equivalent relevant experience in the elevator industry.
Proven leadership experience as well as a track record of developing plans and executing measurable results.
Previous experience in sales roles is essential, providing insight into customer relations and process optimization.
Strong collaboration skills to thrive in a dynamic team environment.
Excellent written and verbal communication skills, capable of influencing expectations and fostering relationships with stakeholders.
A self-motivated attitude with a capacity to manage multiple priorities effectively.
Proficiency in Microsoft-based software and the ability to work within a technical environment.
Strong leadership capabilities with a focus on goal achievement, time management, and organizational discipline.
Although the specific salary for this position is not disclosed, roles of this nature typically offer competitive compensation reflective of the responsibilities and the leadership level within a major corporation like Otis. Additionally, Otis is known for its commitment to employee growth and serves as an Equal Opportunity Employer, ensuring a fair recruitment process and fostering a diverse work environment.
Otis Elevator Co. prides itself on a diverse and innovative workforce. With more than 72,000 employees, the company emphasizes the importance of putting people at the center of its operations, including passengers, customers, and colleagues. Their Three Absolutes – Safety, Ethics, and Quality, underscore their commitment to delivering excellent products and services while adhering to high ethical standards.
The company offers various training opportunities aimed at enhancing leadership skills across different departments such as Sales, Engineering, and Major Projects. Their Employee Scholar Program is particularly notable, as it provides employees with options to pursue degrees or certification programs, highlighting the company's investment in personal development and career progression.
Otis plays a vital role in the mobility of people around the globe, maintaining approximately 2.4 million customer units and contributing to the convenience of diverse industries. This means that as a Senior Manager, your efforts will directly impact the daily lives of billions, as the company moves an estimated 2.4 billion people each day.
The Senior Manager, Customer Support role at Otis Elevator Co. offers an exciting career path for individuals looking to make significant contributions in customer service management within a world-leading company. With a flexible remote work environment, competitive salary potential, and an inclusive culture, this opportunity is ideal for qualified professionals eager to advance their careers while championing high-quality service in a fast-paced industry.
This job offer was originally published on himalayas.app
February 14, 2026
19 views
0 clicks on Apply Now
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
