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The Senior Sales Strategy & Operations Manager role at Customer.io presents an exciting opportunity for individuals looking to make a significant impact in a growing organization. As described by the Director of Revenue Operations, Alex, this position will involve being a senior individual contributor working directly with the sales leadership team to enhance and optimize sales efforts.
In this role, you will be responsible for leading high-impact initiatives aimed at aiding in growth and ensuring operational excellence. Some of the key tasks include:
Development and Execution of Sales Strategies: You will harness performance data, market trends, and business insights to forge effective sales strategies.
Forecasting, Quota Setting, and Pipeline Management: The role involves building and improving processes that reflect the business's goals.
Tool and System Maintenance: You’ll be tasked with optimizing key tools and systems, including Salesforce, and improving sales team efficiency.
Cross-Department Collaboration: Partnering with Marketing, Finance, and Product teams to align go-to-market (GTM) initiatives and drive consistent execution will be important.
Sales Performance Reporting: Regular reporting and analysis of sales performance will be part of your responsibilities, providing actionable insights and recommendations.
Sales Team Enablement: Working with Enablement and Product Marketing to equip the sales team with the necessary tools, insights, and best practices is essential.
Compensation and Territory Strategies: You will own the design and implementation of compensation plans and territory strategies.
Bottleneck Identification: Identifying and resolving sales process bottlenecks while championing automation and simplification is key.
Support Sales Leadership: You will support sales leadership with decision-making through modeling, market research, and competitive analysis.
To be a successful candidate for this role, applicants should possess the following:
A comprehensive understanding of sales strategy, pipeline health, and GTM operations, especially in a SaaS environment.
Over 5 years of experience in relevant fields such as Sales Strategy or Revenue Operations.
Proven ability to drive sales performance through effective strategy, planning, and process improvements.
Strong familiarity with Salesforce and experience with sales analytics or BI tools (like Tableau, Power BI, or Looker).
High proficiency in Excel and SQL for advanced reporting and analysis.
Excellent communication skills, confident in presenting to executives as well as collaborating with team members.
The role calls for someone who thrives in cross-functional collaboration, manages diverse stakeholder interests effectively, and possesses a mix of analytical skills and big-picture thinking, alongside attention to detail.
The starting salary for this position is set at $137,000 USD (or equivalent in local currency), and this is subject to experience and market rate adjustments. Customer.io is committed to offering a comprehensive benefits package that includes:
Unlimited PTO: Encouraging employees to take at least 20 vacation days annually in addition to public holidays and sick leave.
Paid parental leave for 16 weeks, covering various forms of family expansion including adoption.
Coverage for 100% of insurance premiums for employees and dependents.
Retirement benefits with 401k matching up to 5% of contributions.
An annual $1,500 healthy lifestyle budget to be used for gym memberships, fitness equipment, etc.
A $250 monthly stipend for remote work expenses such as internet and mobile bills.
$300 monthly co-working space reimbursement.
$2,000 yearly for professional development—courses, workshops, and conferences.
A $1,500 home office budget to improve personal workspaces for better ergonomics.
After five years with the company, employees are eligible for a one-month sabbatical.
Additionally, Customer.io promotes inclusion and equity, striving for a diverse work environment and implementing bias-free hiring practices.
Candidates interested in applying for the Senior Sales Strategy & Operations Manager role should follow the instructions provided on their careers page. Expect a multi-step process including interviews with recruiters, hiring managers, team members, and a take-home assignment.
Lastly, it's imperative to adhere to their no AI/automation policy during the interview process to ensure fairness and integrity.
The Senior Sales Strategy & Operations Manager position at Customer.io is a pivotal role aimed at driving operational efficiency and sales performance in a collaborative environment. It presents an excellent opportunity for professionals seeking to engage deeply in sales strategy and operations while enjoying a supportive and inclusive company culture.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
