Senior Technical Writer

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Company Overview

CyberArk is recognized as a global leader in Identity Security and specializes in privileged access management. The company's security offering caters to both human and machine identities across various business applications, catering to distributed workforces, hybrid cloud workloads, and the DevOps lifecycle. Major organizations trust CyberArk to safeguard their most critical assets, demonstrating the company’s commitment to security and excellence in service.

Job Overview

The position of Senior Information Developer (Technical Writer) at CyberArk is designed for highly motivated individuals who thrive in a dedicated and experienced team. This team is central to ensuring that customer adoption of products, which protect machine identities, is as seamless as possible. The User Assistance (UA) team develops content tailored for varied audiences, including CISOs, security experts, network administrators, DevOps professionals, software developers, server owners, and certificate managers. The team’s output is essential for both customers and team members alike, enabling successful deployment and utilization of CyberArk's products.

Key Responsibilities

Individuals in this role will be tasked with a variety of responsibilities focusing on technical writing and documentation. Notable tasks include:

• Learning and understanding CyberArk's core business to design world-class user assistance that brings real business value.
• Utilizing various tools and formats, such as markdown and HTML, to create an optimal user experience.
• Collaborating closely with product owners, software developers, and User Experience (UX) designers to produce clear, concise, and engaging microcopy for product user interfaces.
• Encouraging community contributions from subject matter experts to enhance content quality, employing a Docs Like Code approach to enable effective reviews and collaboration.

Required Qualifications

The ideal candidate should fulfill several qualifications to ensure efficiency and effectiveness in the role, including:

• 7+ years of experience in writing about complex software tailored to a diverse audience.
• Proficiency in the English language, with excellent verbal and written communication skills.
• Strong authoring and editing capabilities demonstrating a foundational technical aptitude and curiosity about technology.
• A passion for creating user experiences that enable users to maximize their usage of software while minimizing learning time.
• Willingness to learn new technologies or tools, including familiarity with Linux and command line tools like Git Bash.
• Proven ability to simplify complex concepts for better understanding by a broader audience.
• Experience in composing high-quality microcopy, including tool tips and system messages.
• Capability to handle simultaneous projects while adhering to release deadlines.
• Proficiency with documentation tools, notably Madcap Flare, while also being open to other essential tools.
• Comfortable operating across various platforms (Windows, Linux, Mac) and having experience with source control software like Git, Bitbucket, or GitHub.
• Understanding of the Agile work environment is preferred.
• A Bachelor’s or higher degree in English, Technical Writing, Computer Science, or other equivalent fields.

Preferred Skills

To stand out in this position, candidates are encouraged to have:

• The courage to challenge norms and push the boundaries of traditional technical writing.
• Experience with Enterprise cybersecurity software and cloud-native technologies.
• Ability to craft high-quality API and SDK documentation.
• Familiarity with Kubernetes and experience working with international teams, accommodating diverse time zones and cultural nuances.
• Coding experience in one or more languages for documentation related to API-led connectivity with business practices and third-party integrations.

Salary and Benefits

CyberArk offers a competitive salary range of $100,000 - $150,000 per year, in addition to performance-based commissions or discretionary bonuses. The compensation varies based on specific job-related knowledge, skills, and experience of the successful candidate. Also, CyberArk provides a comprehensive package of medical, dental, and financial benefits, establishing a solid foundation of support for their employees.

Equal Opportunity Employment

CyberArk is committed to maintaining a diverse workplace and provides equal employment opportunities to all qualified applicants. Consideration for employment will be provided without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or veteran status. It's also noteworthy that the company is not capable of sponsoring or taking over sponsorship of employment visa applications at this time.

Conclusion

The role of Senior Technical Writer at CyberArk presents an attractive opportunity for professionals seeking to contribute to a leader in Identity Security. The combination of a competitive salary, a commitment to diversity, and the chance to work on transformative projects makes this a compelling position for skilled technical writers passionate about clear communication and exceptional documentation.

This job offer was originally published on remotive.com