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Samsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud. The company empowers industries that rely on physical operations to utilize Internet of Things (IoT) data effectively. By offering actionable insights, Samsara aids in enhancing safety, efficiency, and sustainability across various sectors that significantly contribute to the global economy—approximately 40% of global GDP. These sectors include agriculture, construction, field services, transportation, and manufacturing.
At Samsara, employees are not just part of a company; they are part of a movement that aims to digitally transform operations on a large scale. The organization is committed to developing a range of product solutions including Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, which defines the future of physical operations.
Samsara is looking for an experienced Technical Writer to join their Technical Documentation team. This remote position is specifically open for candidates residing in Mexico. The successful candidate will play a crucial role in creating comprehensive, user-friendly product documentation, troubleshooting guides, and learning materials, which are essential for enhancing both human reader comprehension and supporting AI-driven experiences.
The primary responsibilities for the Technical Writer will include:
Collaboration: Working closely with Product Managers, Support Engineers, and other stakeholders to gather and translate complex technical information into accessible, customer-facing content.
Project Management: Lead the planning and execution of documentation projects. Ensuring that all documentation aligns with product timelines and customer goals is crucial.
Content Management: Utilize a content management system (CMS) to draft, review, and publish technical information intended for product end users.
AI Tools Leverage: Employ AI-assisted tools to enhance content creation and optimization, thereby streamlining content workflows.
Strategy Contribution: Actively participate in the development of a content strategy that aligns with AI/ML-driven features across various platforms such as chatbots, Help Centers, and mobile applications.
Cultural Representation: Embody and promote Samsara’s core cultural principles, which emphasize Customer Success, Long-term Strategy, Growth Mindset, Inclusivity, and collaboration.
To be considered for the Senior Technical Writer position, the following qualifications are essential:
A Bachelor's degree (BA or BS) in a relevant field, such as English or Computer Science, or equivalent work experience.
A minimum of 5 years of experience in technical writing, specifically in generating customer-facing documentation for software or SaaS products.
Must have experience in utilizing AI and automation to improve content workflows and customer self-service.
Proven ability to manage complex documentation projects and enhance customer self-service experiences.
Exceptional command of the English language, with a knack for writing clearly, concisely, and accessibly for diverse audiences.
Familiarity with content management systems such as Paligo or Zendesk Guide.
Candidates who are familiar with the following will have an advantage:
Proficiency in utilizing generative AI tools and automation platforms for improving content workflows.
Understanding of how structured content and metadata tagging can enhance AI responses, search relevance, and chatbot performance.
A growth mindset and interest in exploring innovative content operations involving large language models and AI technologies.
While specific salary information isn’t readily available, Samsara offers a competitive total compensation package, along with an array of benefits. Full-time employees receive:
Health benefits and support for flexible working arrangements.
Access to the Samsara for Good charity fund.
Opportunities for career development and environment conducive to professional growth.
The company fosters an inclusive work environment, ensuring equal opportunity regardless of race, gender, sexual orientation, or disability. They are committed to accommodating qualified individuals with disabilities during the recruitment process.
The Senior Technical Writer role at Samsara offers an exciting opportunity for professionals looking to make a tangible impact in industries vital to global infrastructure. With a commitment to innovative practices and the embrace of flexible work arrangements, it's an attractive position for skilled technical writers aiming to contribute to meaningful projects in a dynamic, technology-driven environment.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.