Service and Performance Controller

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Job Overview

The position of Service and Performance Controller at Telent involves critical responsibilities aimed at maintaining and enhancing service quality across operational networks. This role provides oversight for contract management, including performance, financial and commercial reporting, and working closely with stakeholders both internal and external. The role is located in Ullingswick, Herefordshire, and is a part-time position which allows for hybrid working, requiring only two days in the office weekly with occasional travel to client sites.

Key Responsibilities

The Service and Performance Controller is tasked with a variety of significant functions. These include:

• Providing support to the Contract Service team and assisting both internal and external stakeholders.

• Overseeing Performance, Financial, and Commercial support related to newly awarded fault maintenance contracts covering the South West region.

• Ensuring that all reports are structured and accurate, with documentation submitted in line with stakeholder requirements. This includes maintaining and establishing processes as needed.

• Participating actively in the Contract Review Process, facilitating updates and identifying potential risks or opportunities.

• Protecting assets by developing, enforcing, and monitoring internal controls to ensure compliance and operational excellence.

• Handling performance reporting, which includes evaluating actual versus budgeted figures and forecasting for future projects.

• Serving as the first point of contact for clients who require clarity on performance, commercial, or financial matters, addressing any disputes before they escalate.

• Supporting contract managers with relevant Oracle tasks which could involve opening or extending project tasks, along with the creation of new projects.

Required Skills and Qualifications

Candidates applying for the Service and Performance Controller role should possess several key skills and qualifications:

• Proven experience in maintenance or similar projects, demonstrating a clear understanding of field-related processes and requirements.

• Strong stakeholder management and excellent communication skills, imperative for liaising with multiple parties across the service delivery chain.

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• Familiarity with financial and commercial processes, showcasing analytical skills in contract finances, including profit and loss.

• Practical experience with finance and document management systems such as Oracle and UCM, underlining the need to adapt and utilize these systems effectively.

• An in-depth comprehension and practical ability in evaluating and analyzing contract finances, further validating a candidate's qualifications for the role.

Work Environment and Company Culture

Telent is a leading technology company focused on critical operational infrastructures. They are committed to fostering an inclusive workplace culture that embraces diversity and values individual differences. Through this commitment, they empower all employees to contribute to their full potential. As part of their efforts, Telent provides various employee benefits, including the following:

• 34 days of holiday, incorporating public holidays, with an additional option to buy or sell holiday days annually OR alternatively, 26 days of holiday, plus public holidays with the same options.

• Participation in a company pension scheme.

• Access to various family-friendly policies.

• Discounts on cinemas, restaurants, and shopping through the Telent Reward scheme.

Salary Information

While specific salary information for the Service and Performance Controller position has not been disclosed in the job listing, the nature of this role and the benefits provided suggest a commitment to offering a competitive compensation package commensurate with industry standards and the candidate's experience.

Final Thoughts

This job opportunity at Telent represents a unique chance for professionals looking to blend their expertise in contract management and stakeholder support in an innovative and meaningful way. If you possess the necessary skills and are looking to thrive in a supportive environment while making a significant contribution to the community's operational networks, this position should be highly considered. Telent not only values the technical skills but also emphasizes creating a workplace that champions diversity and inclusion, making it a desirable employer for prospective candidates.

This job offer was originally published on jooble.com