Service Designer Junior

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Job Overview

The position available is for a Junior Service Designer at XPERIENCE DESIGN, located either in Medellín or available as a remote position.

Role Description

In this role, the Service Designer Junior will be part of various project teams tasked with designing or redesigning services that are either analog, digital, or a mix of both. The service designer will participate in all necessary project stages to understand client and user needs and translate this knowledge into impactful designs for offerings, experiences, and interactions.

Main Responsibilities

• Design qualitative and quantitative research processes to gather user and client insights.

• Conduct fieldwork primarily through observational studies and contextual or ethnographic interviews.

• Collect secondary data related to clients, users, processes, competitors, and other defined research subjects.

• Engage in brainstorming sessions to generate ideas and solutions for service design challenges.

• Conceptualize and prototype solutions, employing design tools such as journey maps, empathy maps, value propositions, and business models.

• Create basic graphical representations of information, including infographics, charts, tables, and timelines.

• Manage multiple projects simultaneously, adhering to strict deadlines.

• Coordinate or execute specific activities as outlined in project timelines.

• Prepare design process materials such as PowerPoint presentations and Excel data tables.

• Occasional use of design tools like Adobe Illustrator for basic design needs.

Required Skills

Minimum Qualifications

• Proficient experience in design frameworks such as design projection, Design Thinking, or Service Design.
• Field experience through interviews, observations, focus groups, or similar activities.
• Ability to manage time effectively across multiple projects and tasks.
• Competency in working within cross-functional teams.
• A minimum of two years relevant work experience related to design of objects, services, products, or channels.
• A professional background in marketing, design, engineering, or business.
• Good reading skills in English.

Desirable Qualifications

• Experience and knowledge in service industries.
• Postgraduate education in design-related fields.
• Advanced knowledge of English.
• Proficiencies in design tools such as Illustrator, Sketch, or similar applications.
• Experience in digital design for apps, websites, bots, etc.

Work Environment

• This position is embedded within a team of service, channel, and digital solutions designers who address the needs of clients across various industries.
• Many projects have tight deadlines; thus, the ability to manage time efficiently under minimal supervision is key.
• Comfort in working with employees of Xperience at all levels, alongside clients and partners, is an essential part of the role.
• XPERIENCE DESIGN offers a calm and relaxed workplace atmosphere characterized by a medium level of formality. Creativity, proactivity, quick learning ability, and interpersonal empathy are highly valued attributes.

Salary Information

While the specific salary for the Junior Service Designer role is not mentioned in the job description, it is essential for applicants to consider standard pay scales for design positions within the industry and geographical location for negotiation purposes.

Final Thoughts

This role represents a significant opportunity for emerging designers looking to apply their skills in real-world projects and upscale their expertise in service design within a supportive and innovative environment. If you’re passionate about creating impactful service experiences and meet the qualifications required, XPERIENCE DESIGN encourages you to apply and join their dynamic team.

This job offer was originally published on himalayas.app