Services Project Manager - Digital Science and Automation Solutions Technical Op

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Introduction

This job position is for a Services Project Manager at Thermo Fisher Scientific Pte. Ltd., based in Hungary. The role is crucial in the company's Digital Science and Automation Solutions Technical Operations. As part of Thermo Fisher Scientific, employees contribute to significant work that positively impacts the global community. This position aims to uphold service quality and operational excellence, making it an integral part of the team.

Job Responsibilities

The primary responsibilities of the Services Project Manager include:

• Backlog and Process Management: The candidate will manage the Technical Operations service backlog, aligning it with Quality Management System (QMS) processes. Tasks include ensuring timely tracking of service delivery, identifying workflow bottlenecks, and maintaining audit readiness.

• Regional Coordination and Resource Assignment: This role involves coordinating task assignments across various global regions, such as APAC, UK, and US/Costa Rica. The manager serves as a central point for task prioritization and communication, collaborating with team leads to monitor resource utilization and forecast capacity needs.

• Customer and Stakeholder Engagement: Scheduling and conducting technical coordination calls with customers is a vital responsibility. The manager will partner with various teams, including Customer Success and Technical Operations, to manage customer relationships throughout the service lifecycle.

• Tool and System Administration: The candidate will oversee Jira and Confluence project spaces, configuring workflows and dashboards to enhance visibility. Collaborating with IT and DevOps on AWS-based systems is also critical to maintain compliance.

Required Skills

To qualify for this role, candidates should possess the following skills and qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.

• Between 3 to 5 years of experience in project or service delivery management, particularly in a technical, SaaS, or cloud-based environment.

  

• Proficiency in Jira and Confluence; administrative experience is highly preferred.

• A strong understanding of AWS and cloud service infrastructure is essential.

• Excellent organizational, analytical, and communication skills must be exhibited.

• Proven ability to manage cross-regional collaboration across multiple time zones, demonstrating a proactive approach to managing tasks.

Preferred Qualifications

Although not mandatory, having the following qualifications can enhance a candidate's application:

• Certifications such as PMP, Agile, or Scrum Master.

• Experience with service management platforms like ServiceNow.

• Background in laboratory informatics, scientific software, or related regulated environments.

Work Environment

The position typically follows a standard Monday-Friday work schedule, which implies a regular office-based environment. The candidate will work under conditions conducive to achieving the company's mission of enabling customers to make the world healthier, cleaner, and safer. The role requires a commitment to operational excellence and the maintenance of service quality standards.

Salary Information

While the job description does not specify a salary range, candidates applying for project management roles in similar sectors typically expect a competitive compensation package that reflects their experience, qualifications, and the cost of living in Hungary. Potential candidates are encouraged to conduct market research or inquire directly during the application process for more detailed salary information.

Conclusion

In summary, the Services Project Manager position at Thermo Fisher Scientific is an exciting opportunity for professionals with a robust background in project management and technical services. The successful candidate will have the chance to contribute substantially to a company committed to making a positive impact on global challenges. The role offers a chance to develop one's career while working in a dynamic and collaborative environment.

This job offer was originally published on himalayas.app