SharePoint Product Support Engineer

Related keywords: help desk remote jobremote job microsoftremote job no degree

Overview

The position of a SharePoint Product Support Engineer at Appficiency Inc. offers an exciting opportunity to be a part of a rapidly growing company focused on empowering businesses through innovative software solutions. Appficiency Inc. specializes in developing cutting-edge, adaptable, and integrated solutions specifically tailored for the Microsoft and NetSuite environments. Your role will primarily involve providing technical support to ensure that customers can effectively utilize the company's products.

Company Background

Appficiency Inc. aims to enhance business capabilities through a variety of products that cover collaboration, productivity, security, compliance, and governance. Their commitment to developing strong customer relationships through support and feedback loops is a pillar of their operational philosophy.

Job Responsibilities

As a SharePoint Product Support Engineer, you will engage in the following tasks:

• Provide top-tier support to customers by addressing and resolving their inquiries relating to Appficiency NS products and Microsoft 365.

• Work closely with customer success managers and various internal teams to deliver seamless service and maximize the value of customers' systems.

• Gather customer feedback for continuous improvement of products and services, enhancing the overall customer experience.

• Respond to tickets and support requests while ensuring their completion within pre-defined SLA (Service Level Agreements).

• Maintain detailed records of customer tickets, document solutions, and analyze ticket metrics for improving that performance.

• Collaborate with teams across the organization - including sales, marketing, and development - to resolve customer support tickets.

• Represent customer interests within the company to help drive necessary product improvements and updates.

• Participate in testing resolutions for bugs and change requests to ensure they meet customer requirements.

Required Skills and Qualifications

The ideal candidate should possess the following skills and qualifications:

• 3+ years of experience in technical support or help desk roles, preferably within a SaaS (Software as a Service) environment.

  

• A degree in computer science, engineering, or equivalent professional experience.

• Strong analytical and creative troubleshooting abilities.

• Excellent written and verbal communication skills to articulate customer issues effectively.

• Highly organized with the capability to multitask effectively within a high-pressure environment.

• A proactive and self-motivated attitude that reflects an owner's mindset, capable of taking on challenging tasks head-on.

Desirable Qualities:

• 2+ years of experience in managing Microsoft 365 from an administrator standpoint.
• 2+ years of experience using NetSuite.
• Experience in international contexts which can be a valuable asset in a global company.

Salary

While the specific salary details have not been disclosed within the provided text, it is crucial for prospective candidates to negotiate salaries based on their skills, experience, and the standards within the software and technology market.

Career Development and Opportunities

At Appficiency Inc., there are abundant opportunities for career development. The company promotes a culture where employees can thrive, offering exposure to a variety of industry sectors and aspects of business. As part of a new and evolving team, you can experience the benefits of learning from seasoned leaders who focus on mentorship through hands-on guidance and feedback.

Why You Should Consider This Position

• Growth Potential: The company emphasizes having no ceilings in your career trajectory. You are encouraged to take initiative, learn, and develop new skills within an innovative environment.
• Supportive Work Culture: Aiming for high engagement, Appficiency prioritizes learning from each other, fostering an environment where feedback is encouraged.

Conclusion

If you possess the necessary skills and enthusiasm for learning, the SharePoint Product Support Engineer role at Appficiency Inc. could be your next stepping stone in the tech industry. This position not only allows you to contribute to impactful projects but also empowers your personal and professional development in a supportive global company.

This job offer was originally published on himalayas.app