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dormakaba is currently seeking a remote Software Solutions Technical Specialist. This position is particularly crucial as the specialist will act as their LGS (Lodging System) product expert, serving as a trusted resource for multiple internal teams such as Project Coordinators, Software Support, and Field Technicians. A primary responsibility of the specialist is to deliver timely guidance and actionable solutions to facilitate the efficient resolution of deployment-related issues.
This role is essential in maintaining client satisfaction, ensuring project revenue stability, and adhering to delivery timelines. The company emphasizes the importance of this position in sustaining positive relationships with clients and optimizing project execution.
The Software Solutions Technical Specialist will be expected to:
Provide support via the installer hotline, guiding clients during installations.
Handle incoming calls from field technicians, certified installers, and integrators seeking assistance.
Define, develop, install, and test software systems and applications as required.
Conduct remote software installations and offer end-user training where necessary.
Collaborate effectively with Project Coordinators to resolve technical escalations related to ongoing projects.
To qualify for this position, candidates need the following qualifications:
A Bachelor's degree in a technical program or a related field such as Computer Science, Computer Engineering, or IT Systems is preferred.
At least 2 years of experience in a support role, ideally within a call center or field service environment.
Proficiency with Microsoft Server and Client Operating Systems, SQL Server databases, and a solid understanding of Microsoft Networking Fundamentals.
Hands-on knowledge of DevOps toolchains, particularly for Android and iOS frameworks.
Additionally, having the following skills would be beneficial but not strictly required:
Knowledge of cloud services such as iCloud, and SaaS experience, particularly with Azure or AWS certification.
Multilingual capabilities are highly valued, especially in French and Spanish.
Prior experience in training or teaching roles is advantageous.
Experience with access control, alarm systems, and related software solutions would also be beneficial.
The hiring salary range for the Software Solutions Technical Specialist role is $55,000 - $60,000 per year. This range varies based on factors such as education, experience, skills, abilities, and alignment with market data.
dormakaba offers an attractive range of benefits to support employees from their first day on the job:
Medical, Dental, Vision, Life, and Disability Insurance options with no waiting periods.
Medical Wellness Programs aimed at supporting employee well-being.
Paid vacation and personal time off.
Parental Leave policies to support new families.
A 401k matching plan effective immediately upon hiring.
Opportunities for career development, including a Tuition Reimbursement Program and access to over 15,000 LinkedIn Learning courses.
Employee Assistance Programs and Voluntary Legal Insurance options are available.
Various corporate discounts for shopping, travel, and other services.
Working at dormakaba means being a part of an organization that genuinely values its employees. The company stresses the importance of their mission, which contributes to safety, security, and sustainability in various environments such as schools, universities, stadiums, airports, and hospitals.
With over 16,000 employees worldwide, dormakaba promotes a culture focused on Growing the Business, Growing Together, and Growing Ourselves. They aim to shape careers through growth and opportunities, underlining that every team member can make a positive impact through their work.
In summary, the Software Solutions Technical Specialist position at dormakaba is an engaging opportunity for candidates who possess the necessary qualifications and skills. With competitive salaries and comprehensive benefits, it promises a supportive work environment for professional development.
This job offer was originally published on himalayas.app
January 27, 2026
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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
