Solution Engineer - Post Sales - REMOTE

Related keywords: mental health remote jobremote job europeremote job us

This page contains product affiliate links.

Overview of the Position

Lago is currently looking for a Solution Engineer to join their team in a full-time capacity. This role is primarily focused on the post-sales customer experience, where the individual will oversee the implementation of their product along with day-to-day operations and potential account expansions. The position can either be in-office in Paris or a remote role that operates within a timezone of +2/-2 hours from Central European Time (CET). This opportunity is part of Lago's growth as they expand their influence in the software, fintech, and infrastructure industries, primarily based in Europe and the US.

Responsibilities

The responsibilities for this position include:

• Deeply understand the customer's business objectives, workflows, and goals to effectively demonstrate value.
• Utilize technical expertise to manage customer implementations from start to finish.
• Deliver an excellent customer experience during the implementation project by ensuring consistent communication with stakeholders.
• Distinguish between critical and non-essential requirements and feedback from customers throughout the implementation phase.
• Interpret and simplify complicated business requirements for various audiences.
• Document the implementation plan, defining milestones and ensuring effective communication about dependencies and ownership.
• Identify and mitigate project risks, including scope creep and stakeholder engagement issues.
• Build trust and influence with technical teams involved in the implementation
• Leverage case studies to create a repeatable playbook, documenting learnings and best practices.

Ideal Candidate Profile

Lago welcomes applicants with the following qualifications:

• A minimum of 3+ years of experience in roles such as Technical Project Management, Sales, Solution Engineering, or related customer-focused positions with mid-market or enterprise business customers.
• A background in technical software engineering is preferred, providing a solid foundation in the technical aspects of the role.
• A passion for precision in project scoping and strong capabilities in negotiations, alongside strategic thinking and emotional intelligence.
• Comfortable with holding team members accountable to tasks and deadlines.
• An ownership mentality, eager to take initiative, and an enthusiasm for learning technical concepts relevant to the role, such as billing and payments.

Compensation and Work Culture

While specific salary details are not provided in the listing, Lago assures a competitive package that may include equity options. The workplace culture is designed to be remote-friendly, allowing flexibility for work away from the office. Lago also promotes regular workations, creating an enjoyable and relaxed environment.

Interview Process

The interviewing process is structured into several stages:

1. A 20-minute introductory call.
2. A technical case study or pairing exercise.
3. A team review of the case study.
4. A final job offer upon successful evaluation of the candidate's performance throughout these stages.

The company commits to respecting candidates' time and providing constructive feedback on their case studies, ensuring a respectful and informative recruitment process.

About Lago

Lago is an innovative platform aimed at helping engineers create better monetization systems through open-source solutions. Their platform specifically facilitates the development of customizable and scalable systems for usage metering, subscription management, billing, invoicing, and payment processes. Lago has established a strong presence as a leader in its category on Github and has received recognition such as the "Product of the Month" on Product Hunt. Well-known clients include Mistral, Together, Swan, and many other notable companies in various industries.

Lago's Core Values

Lago operates on a foundation of core values that guide their work culture:

• Ambition: They aim high and encourage employees to strive for significant achievements.
• Progress: Focus on resilience and creative problem-solving over current status.
• Humble Confidence: Balancing knowledge of strengths with a continuous drive for excellence.
• Pay It Forward: Building a positive cycle of support and mentorship.
• Light-heartedness: While maintaining ambition, they value mental health and the importance of personal well-being.

In conclusion, this role at Lago is an excellent opportunity for individuals with a blend of technical and customer-facing skills, looking to make a meaningful impact in a growing and dynamic organization.

This job offer was originally published on jooble.com