Sr. Manager, Service Support - Dedicated Drivers

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Company Introduction

Airspace is a tech-enabled freight forwarder that is redefining the delivery of the world's most critical packages. The company, headquartered in Carlsbad, California, operates with a global workforce and has an additional European headquarters in Amsterdam, The Netherlands. As a leader in AI and machine learning, Airspace utilizes data and patented technology to navigate logistics effectively, ensuring the transport of mission-critical packages swiftly and securely. Their deliveries range from organs for transplant to essential machinery parts and sensitive components like semiconductors. Airspace has garnered recognition as one of America's best startup employers and has been highlighted by publications such as CNBC and CBS News for innovation and disruption in the industry, having raised over $140 million in funding from prominent investors.

Job Overview

The role of Senior Manager, Service Support - Dedicated Drivers entails actively managing the support functions for the Dedicated Driver program. This involves daily monitoring of operational tasks, evaluation of employee performance, and the implementation of ongoing driver support initiatives, including programs for driver engagement and resources.

Key Responsibilities

• Collaborate with the Director of Dedicated Drivers to enhance and execute Airspace's support strategies.
• Lead, manage, and mentor the Dedicated Driver support teams, focusing on performance and efficiency.
• Manage the training and development for all support functions, ensuring all team members are equipped with the necessary skills.
• Supervise daily operations while continuously seeking opportunities for process optimization.
• Establish scalable business rhythms to monitor support metrics, identify areas for improvement, and develop effective solutions.
• Handle daily financial processing tasks while partnering with various internal teams to enhance the Dedicated Driver support experience.

Required Skills and Qualifications

• 5+ years of experience in team management is essential. Candidates must demonstrate a proven track record in developing and implementing support-based initiatives.
• Ability to collaborate with cross-functional teams to achieve positive service outcomes.
• Experience working in an environment that requires strict adherence to processes.
• Capability to develop teams, ensuring that individuals reach their full potential.
• Strong communication skills, both verbal and written.
• Detail-oriented with excellent active listening capabilities.
• Effective time-management skills and the ability to multitask efficiently in a fast-paced setting.
• Tech-savvy, with experience in software support preferred.
• A well-rounded understanding of time-critical logistics, business operations, and process improvement would be beneficial, though not strictly required.
• Candidates should embody the company’s core values, including teamwork, passion for impact, transparency, and innovation.

Compensation

The position offers a competitive salary of $115,000 with a 10% bonus target, split evenly between individual and company performance metrics. This compensation demonstrates the company's commitment to rewarding its employees and fostering a culture of accountability and success.

Company Culture and Values

Airspace prioritizes its employees’ well-being and development. The company promotes an inclusive environment, making it an Equal Employment Opportunity and Affirmative Action employer. It values contributions from individuals irrespective of race, gender, age, or any other protected characteristics. The organization emphasizes communication, service, innovation, and teamwork, aiming to make a positive influence on their industry and society as a whole.

Additional Information

Airspace has a robust operational structure, supported by over 300 technologists, futurists, and industry veterans. They are on a hypergrowth trajectory, continually exploring new markets and industries while remaining focused on client and team needs. The company actively participates in the E-Verify program in all locations, reinforcing its compliance with employment eligibility verification processes.

Candidates looking for a challenging yet fulfilling position in the logistics and service support industry will find this opportunity at Airspace to be exceptionally promising. With a strong organizational leadership team and innovative technology, the role promises a dynamic work environment that is both demanding and rewarding.

This job offer was originally published on himalayas.app