Sr Program Support Specialist

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Overview

The Sr Program Support Specialist role at AmerisourceBergen is centered around enhancing customer support through efficient management and execution of program-related tasks. This critical position is aimed at individuals who demonstrate strong organizational skills and have a background in business administration, accountancy, or computer sciences. As the primary point of contact for program needs, this role invites individuals eager to make a significant impact in the healthcare sector.

Company Mission

At AmerisourceBergen, their team members are considered paramount to their mission of creating healthier futures. The company actively seeks individuals who aspire to be part of a dynamic organization dedicated to improving the lives of people and animals everywhere. If you resonate with such values, this opportunity could be a perfect fit.

Job Responsibilities

The Sr Program Support Specialist plays a pivotal role within the team. Here are key responsibilities associated with the position:

• Acting as the main contact point for customers, addressing and resolving questions and concerns efficiently.

• Supporting the Program Manager in daily operations, ensuring program execution is seamless and effectively coordinated.

• Communicating proactively regarding any issues that arise, ensuring customers are kept informed and updated. This includes managing escalated customer queries and following up as needed.

• Data management and reporting, which involves running reports and gathering information necessary for addressing issues and enhancing the program.

• Facilitating Program training and onboarding, ensuring customer-facing teams are well-prepared to engage with the program.

This breadth of responsibilities requires not only organizational prowess but also a high level of customer service aptitude and the ability to engage effectively with various stakeholders.

Required Skills and Qualifications

To apply for the Sr Program Support Specialist role, candidates should meet the following qualifications:

• A four-year bachelor’s degree in business administration, finance, or a related discipline is preferred.

• A minimum of three years of progressively responsible service experience, preferably in a healthcare setting.

• Strong organizational skills with great attention to detail.

• Exceptional oral and written communication abilities, as well as strong customer service skills.

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• Proficient in Microsoft Office Suite, with a commitment to identifying and enhancing customer experiences.

• Capacity to manage time effectively, and able to maintain professional relationships across diverse teams.

• Ability to travel up to 25% of the time as required for program management.

Salary Range

The expected salary range for this position is between $74,000 - $105,820, reflecting the national average for this role. It’s important to note that actual salary can vary based on location, with areas like Colorado, California, Washington, New York, and others seeing variations of up to 12%. Understanding local salary levels is critical for job seekers evaluating this opportunity.

Benefits

AmerisourceBergen emphasizes a culture of inclusivity and offers a range of benefits designed to support team members both professionally and personally. Key offerings include:

• Comprehensive medical, dental, and vision care plans.

• Support programs focusing on physical, emotional, financial, and social wellness.

• Additional resources for families, including backup dependent care and adoption assistance.

• Access to mentorship programs, professional development resources, and various employee engagement opportunities.

These benefits illustrate AmerisourceBergen's commitment to supporting their employees in a holistic manner, which is an attractive aspect of this opportunity.

Work Environment

AmerisourceBergen is an equal opportunity employer. They are dedicated to creating an inclusive work environment free from discrimination. All recruiting, training, and promotion practices emphasize equal opportunity principles.

Conclusion

The Sr Program Support Specialist role at AmerisourceBergen presents a fabulous opportunity for qualified individuals to join a respected leader in the healthcare industry. By fostering a collaborative and engaging work environment, this position allows you to make a meaningful impact while enjoying numerous professional growth opportunities. Interested candidates should examine their qualifications and readiness to contribute to the mission of enhancing health and wellness through dedicated program support.

This job offer was originally published on himalayas.app