CDW is a prominent technology solutions provider that focuses on creating effective and meaningful customer experiences through trust, connection, and commitment. Together with their dedicated team, they endeavor to deliver exceptional services to their customers. The company is looking to hire a Senior Security Consultant in their managed services to strengthen their security offerings.
Job Responsibilities
As a Senior Security Consultant, your primary responsibilities encompass various aspects of service delivery and enhancement. The job is split among multiple critical areas:
Services Delivery (50% weight)
Manage complex technical queries and ticket escalations while closely monitoring system performance.
Undertake various Security Information and Event Management (SIEM) deployments, ensuring customization and optimization of the solution provided.
Analyze technical deficiencies, service performance issues, product use, and suggest enhancements.
Proactively recommend process improvements aimed at reducing troubleshooting timeframes and minimizing false-positive alerts.
Conduct ongoing system analysis and testing of new system releases and upgrades as well as maintaining proper documentation and customer engagement.
Serve as a Trusted Advisor to clients, building trust and elevating customer loyalty.
Coordinate and account for regular meetings with clients, focusing on service delivery and technical performance management.
Assist in technical account management for designated clients and engage with team members to share insights and support.
Services Improvement and Enhancement (35% weight)
Evaluate and suggest improvements for technical shortcomings and service performance.
Accountability for executing identified client recommendations to bolster their security posture.
Develop reports, presentations, and content suited for other consultants, providing knowledge transfer on performance status, trends, and metrics within a specific discipline.
Identify opportunities for significant process enhancements leading to increased efficiency.
Contribute to developing comprehensive documentation and service definitions that can be utilized across the company.
Address out-of-scope requirements promptly and keep management informed.
Professional Development (15% weight)
Engage in training and self-paced technical training to upgrade required skill sets on supported technologies and processes.
Strive for professional growth by acquiring relevant industry certifications as guided by the manager.
Skills and Qualifications
To excel in this role, candidates need specific skills and qualifications:
A Bachelor’s degree in Engineering, Computer Science, or a related technology field, or an equivalent qualification with 5 years of experience in Security Support or Security Operations Center.
Possession of at least two advanced or expert-level certifications relevant to Managed Security Services, covering areas such as SIEM technologies (QRadar, Splunk, Exabeam, SumoLogic, Microsoft Sentinel).
Demonstrated proven experience in handling various SIEM technologies is a must.
Strong aptitude for managing multiple tasks, prioritization, and decision-making without supervision.
Experience with IT infrastructure design and security services tailored for enterprise-level implementation is essential.
Solid understanding of complex analytical situations requiring in-depth evaluations, along with excellent written and presentational skills to effectively communicate solutions to clients in varying environments.
Experience in mentoring and collaboration within teams is expected as well.
Work Environment
This position is part of a comprehensive managed services operation that runs 24/7, which necessitates staff being available to work during weekends, holidays, and the potential for overtime, thereby demanding flexibility in schedule.
Compensation and Benefits
At CDW, competitive compensation packages are offered as part of their commitment to pay transparency and fair pay for all employees. Salary ranges are based on a combination of market data, an individual’s prior experience, and skill set, which allows for equitable pay reflecting employee contributions. The company emphasizes its intention to retain and attract talented professionals, thus ensuring that associates receive the appropriate recognition and rewards for their skills, knowledge, and hard work.
Conclusion
A career as a Senior Security Consultant at CDW is ideal for motivated professionals with a strong background in security solutions and a desire to contribute significantly to client security enhancements. Candidates ready to take on a pivotal role in a collaborative environment, leveraging their technical skills and building relationships, will find CDW's commitment to customer satisfaction aligns with their personal professional goals. By joining CDW, you take a step toward a fulfilling career in the dynamic field of cybersecurity.
This job offer was originally published on himalayas.app
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