Sr. Technical Writer / Content Designer

Related keywords: content writer remote jobtechnical writer remote jobremote job web developer

Overview

Pendo is currently seeking a Senior Technical Writer / Content Designer to join their dynamic product content team. This role, which is remote and based in the United Kingdom, primarily involves creating and maintaining documentation and UI copy to educate Pendo users on product features, functionality, and best practices. Working closely with product managers, engineers, and customer-facing teams, the candidate will align deliverables with release dates and organizational goals. The team is part of the Design, Experience, and Research (DXR) unit within Pendo's Product sphere, and the position supports multiple teams spanning various time zones including the US East Coast, UK, and Israel.

Responsibilities

As a Senior Technical Writer at Pendo, your key responsibilities will include:

• Writing, editing, and publishing Help Center documentation to meet Pendo's writing standards.
• Crafting and revising UI copy for various features and products throughout the product development cycle.
• Evaluating feedback and actively working to improve content through corrections, additional details, and restructuring information.
• Collaborating with subject-matter experts, including product managers and engineers, to gather necessary information, confirm accuracy, and prioritize documentation requests.
• Developing a deep understanding of Pendo's products and services and using this knowledge to enhance your work.
• Maintaining an updated information architecture to accommodate growth and changes in documentation, deciding what to retain, modify, or move.
• Staying informed about best practices and trends in the technical writing and content design fields to improve the team’s expertise.

Minimum Qualifications

Candidates interested in this position should possess the following minimum qualifications:

• A minimum of 2 years experience managing documentation and/or UI copy independently across at least two product areas.
• An ability to distill complex topics and voluminous information into clear, concise, and helpful articles and UI copy.
• Strong project management and time management skills, with an aptitude for being proactive, setting realistic expectations, and following through on plans.
• Effective communication and relationship-building skills that facilitate interdepartmental collaboration.
• Comfort working in a fast-paced environment, with agility to adapt to swift changes in processes and priorities.
• A practical, hands-on approach to learning about Pendo’s products or services.
• An openness to leveraging AI tools within your workflow, demonstrating an AI-forward mindset.
• A portfolio that showcases samples of your documentation or UI copy writing.

Preferred Qualifications

While the following qualifications are preferred, they are not strictly required:

• Familiarity with tools such as Jira, Zendesk, Confluence, Miro, and Figma.
• Experience utilizing AI tools like ChatGPT, Claude, or similar as part of your content creation process.
• Past usage of Pendo or similar products.
• Background in writing installation or integration content for web or mobile applications.
• Possible coding experience or relevant certifications.
• Experience in creating and managing API or developer documentation.
• A degree in English, Communication, Journalism, Computer Science, or related fields.

Company Overview

Pendo was established in 2013 by former product managers, with a mission to improve the experience users have with software. The founders aimed to bring together their experiences as product managers to create effective tools that facilitate product success. Pendo has gained significant traction and is recognized as one of the fastest-growing startups, backed by reputable institutions such as Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech. Employees at Pendo can expect a supportive, passionate, and dynamic corporate culture where they can make a meaningful impact on the company’s future.

Compensation

The expected salary for the Senior Technical Writer role in Sheffield, UK is in the range of £49,000 - £54,000. Factors influencing individual salary decisions include the candidate’s qualifications, experience level, skillset, and a balance concerning internal equity among peers at the company.

Work Environment and Culture

Pendo prides itself on being an equal opportunity employer, recognizing that a diverse workforce contributes to their success. They welcome individuals from various backgrounds, experiences, abilities, and perspectives. Pendo's commitment to accessibility ensures reasonable accommodations for applicants with mental or physical disabilities throughout the recruitment process.

Conclusion

This full-time position as a Senior Technical Writer/Content Designer at Pendo provides an exciting opportunity for professionals interested in technical writing and content design. The role supports innovation in creating user-friendly documentation and engaging UI content. Pendo offers a collaborative and enriching work environment, making it a valuable addition to any job seeker’s career path.

This job offer was originally published on remotive.com