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ServiceNow is on the lookout for a Senior Staff Outbound Product Manager to spearhead its outbound go-to-market (GTM) strategy for the Core Business Suite—an AI-powered solution designed to dramatically enhance crucial business processes such as HR, procurement, finance, facilities, and legal. This role is pivotal, requiring a skilled individual to navigate the interplay between product strategy and customer engagement, ultimately helping to position ServiceNow favorably in a competitive market.
The successful candidate will define the positioning, packaging, and differentiation of the Core Business Suite, collaborating closely with sales teams to present the suite to CIOs and other high-level executives. This role acts as the face of the product, vital for articulating the value of the suite, and leveraging customer interactions to influence product direction and adoption strategy. Responsibilities include:
Developing executive-level messaging and packaging for the Core Business Suite SKU.
Partnering with enterprise sales to co-pitch the suite to CIOs, crafting compelling enterprise service management (ESM) narratives.
Creating GTM content, such as enablement playbooks and industry briefs, while developing narratives that translate product capabilities into real-world business outcomes.
Coordinating with cross-functional teams to ensure unified execution of product launch, adoption, and enablement strategies.
Bringing customer insights back to influence product decisions and adjusting GTM strategies based on market trends.
Enabling field teams with sales tools and positionings for effective market penetration.
Acting as a trusted thought partner externally at executive briefings and industry events.
Mentoring colleagues and contributing to the overall growth of the outbound product management function at ServiceNow.
To be successful in this high-impact role, candidates should possess:
8+ years in outbound product management, GTM strategy, or product marketing, particularly in the areas of Enterprise Service Management (ESM) such as ITSM and cross-department workflows.
Proven capabilities in pitching complex SaaS solutions to senior executives, especially CIOs, which will be crucial for engaging clients effectively.
Strong collaboration experience with sales teams, showcasing the aptitude to drive pipeline generation and improve win rates.
Expertise in areas such as packaging, pricing, positioning, and differentiation of products.
Exceptional storytelling skills coupled with strong executive presence, important in articulating the product's value proposition convincingly.
A strategic mindset that is informed by data to effectively balance vision and execution.
While not mandatory, the following qualifications would be beneficial:
Experience at comparable SaaS or platform companies such as Atlassian, Salesforce, Workday, or BMC.
Familiarity with pricing, packaging, and GTM strategies intended for multi-module enterprise services.
Previous roles involving industry relations or influencer engagement would be a plus.
ServiceNow emphasizes flexibility and trust in the modern work landscape. The company offers a full-time remote position, catering to various work personas depending on employee needs and the nature of their job.
ServiceNow, starting in sunny San Diego, California, has grown rapidly since its inception in 2004. The company's innovations in AI technology have empowered over 8,100 clients, including 85% of the Fortune 500, through its intelligent cloud-based platform that seamlessly connects people, processes, and systems. ServiceNow is dedicated to making the world work better for everyone, striving for improvements in business efficiency and collaboration. The role of Senior Staff Outbound Product Manager plays a crucial part in this mission, as it directly influences client interactions and product leadership.
As an equal opportunity employer, ServiceNow is committed to diversity and inclusion in its hiring practices. Applicants will be assessed without regard to race, color, religion, sex, national origin, disability, sexual orientation, or any other legally protected status. This commitment extends to individuals with arrest or conviction records in compliance with legal requirements.
ServiceNow seeks to create an accessible and inclusive environment for all candidates. Those requiring assistance with the application process due to a disability or other reasons are encouraged to reach out to the company directly.
Join a rapidly growing team focused on delivering cutting-edge solutions that enhance business processes. If you possess the skills and experience outlined above, consider applying for this exciting opportunity at ServiceNow.
This job offer was originally published on himalayas.app
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