Staff Product Designer, HR Experiences

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Introduction to Gusto

Gusto is a modern and innovative online platform dedicated to assisting small businesses with their human resources needs. The company, which operates from offices in Denver, San Francisco, and New York, supports over 400,000 businesses nationwide by providing comprehensive payroll services, health insurance, 401(k) options, expert HR guidance, and team management solutions.

Gusto's mission centers around the belief that work should empower individuals to lead better lives. They are committed to fostering collaborative and inclusive workplaces, both physically and in virtual capacity.

Overview of the Role

The Staff Product Designer position at Gusto involves a pivotal role in developing the company's HR functionalities for its customers. This position is focused on designing conversational user interfaces (UI) and messaging experiences that foster connections and meaningful interactions. As a Staff Product Designer, the chosen candidate will have a significant impact on the product design process from visioning through to execution and refinement.

This role is part of a newly formed product area specifically designed to help small business owners navigate complex HR challenges—a proactive approach to delivering personalized solutions. The team aims to develop a seamless, AI-powered concierge experience for small businesses. This is a unique opportunity to help establish and shape a strategic area experiencing high growth.

Responsibilities

The day-to-day responsibilities of the Staff Product Designer include:

• Designing and refining conversational UI and messaging experiences for both web and mobile platforms.
• Utilizing data-driven insights to enhance product experiences.
• Conducting user research, particularly engaging with consumers in the gig economy, to tailor tools that promote collaboration.
• Working closely with cross-functional teams, including engineering and product teams, to improve AI-enabled customer support and experiences.
• Ensuring user experiences align with Gusto’s vision for scalability, allowing for early adoption to broader market expansion.
• Balancing strategic vision with actionable steps in product development.

Required Skills

The ideal candidate for this position should possess:

• A minimum of 8 years of extensive experience in product design, focusing specifically on conversational UI and messaging platforms or AI-driven support experiences.
• A proven track record of developing cross-platform conversational experiences, whether for internal tools or user-facing applications.
• A strong foundation in researching and empathizing with customers, especially in consumer gig platforms or machine-mediated applications.
• Competency in navigating ambiguous situations while balancing immediate execution with long-term product objectives.
• Familiarity with service design methodologies such as journey mapping, assisting in aligning stakeholders towards key product decisions.
• Excellent communication and collaboration skills for effective teamwork across design, engineering, and product teams.

Team Dynamics and Work Environment

The design team at Gusto values collaboration and creativity, comprising over 70 individuals dedicated to empowering small businesses and their employees. The Staff Product Designer will engage closely with product management, engineering, and marketing teams to create impactful designs that enhance user experience.

As one of the Gusto’s values, diversity and inclusivity are visibly incorporated into their hiring practices. The company is determined to hire individuals from various backgrounds to enrich the team’s perspective and solutions.

Salary Information

The cash compensation for this role falls within the range of $146,000 to $183,000 per year for most remote locations, including Denver. Notably, the salary range is higher for employees in places such as San Francisco, Seattle, and New York, spanning from $177,000 to $222,000. Final salary offers will hinge on various factors such as the candidate's experience and expertise, leading to potential variations from these ranges.

Workplace Flexibility

Gusto employees based in the cities where Gusto operates will be expected to work from their offices for a few days each week, typically 2 to 3, depending on their role. For those working remotely, especially from other locations, candidates must have a stable and secure internet connection.

Conclusion

The Staff Product Designer position at Gusto presents an excellent opportunity for experienced individuals looking to make an impact in the HR landscape for small businesses. Those interested should possess the skills needed to design user-friendly experiences, along with the ability to collaborate in a remote working environment while thriving in Gusto's commitment to inclusivity and support for diverse backgrounds.

This job offer was originally published on jooble.com