Systems Engineer

Related keywords: network engineer remote jobcyber security remote jobremote job microsoft

About Thrive

Thrive is a rapidly growing technology solutions provider based in the United Kingdom. Their focus areas include Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. The company fosters a unique corporate culture characterized by engineering talent, a customer-centric approach, and a focus on next-generation technologies. Thrive does not just want employees; they seek individuals who are enthusiastic about their careers, prefer a work hard, play hard environment, and are eager to develop valuable skills.

Position Summary

Thrive is seeking a Systems Engineer to join their team. The role will primarily involve remote client support, which includes substantial interaction with end-users across diverse computing environments. The ideal candidate should possess a robust technical proficiency, excellent verbal and written communication skills, and a desire to learn. The Systems Engineer will be responsible for handling escalation tickets from Technical Support Engineers and maintaining open lines of communication with clients throughout the troubleshooting process.

Primary Responsibilities

The primary responsibilities of the Systems Engineer focus on maintaining and supporting a wide range of computing environments. Duties will include:

• Analyzing and documenting diverse client/server and network environments to assess resolution paths.
• Rapidly analyzing workstation/server incidents and identifying root causes.
• Providing consulting services on specific applications, best practices, and general computing processes.
• Troubleshooting high-level workstation, server, and network incidents in accordance with Thrive’s Standard Operating Procedures (SOP).
• Setting client expectations and providing timely updates during the troubleshooting process.
• Utilizing appropriate software tools, including Thrive’s Protect software, to ensure rapid resolution of customer incidents.
• Monitoring the service desk service board for escalated service tasks, ensuring they are prioritized and addressed effectively.
• Communicating clearly about the steps taken during troubleshooting and resolution processes.
• Demonstrating urgency in resolving client incidents.

Resolution of incidents may involve a range of issues including:

• Mail Application/Office 365 problems.
• Client/Server Connectivity issues.
• Workstation incidents that are time-sensitive or involve VIP clients.
• File restores and remote access incidents.
• Networked printer issues.
• Other incidents escalated from the Technical Support Engineers.

Qualifications

Basic Qualifications

• Bachelor’s Degree, Technical Degree, or equivalent work experience.
• A problem solver with the ability to prioritize multiple tasks.
• 4-6+ years of experience in desktop and/or server support.
• Self-motivated and able to work both independently and collaboratively in a team environment.
• Experience troubleshooting network configurations and hardware issues.
• Familiarity with Microsoft Server and Workstation Technologies.
• Knowledge of Office 365 and Azure services.
• Excellent communication skills, both written and oral.
• Commitment to delivering high-quality customer service.
• Willingness to be available for after-hours work or on-call rotations as required.

Preferred Qualifications

• Experience with VMWare.
• Relevant certifications, such as:
  • CompTIA A+/Network+
  • MS-900: Office 365 Fundamentals
  • AZ-900: Azure Fundamentals
  • MS-102: Microsoft 365 Administrator

The strong emphasis on both technical skills and interpersonal attributes highlights that Thrive is looking for candidates who not only possess the expertise required for the job but also fit into their dynamic work culture.

Final Notes

Working at Thrive means becoming part of a forward-thinking company that values innovation and personal growth. This role offers the chance to engage deeply with clients and provide crucial support, all within a context aimed at solving complex technical problems. The systems engineer is positioned at the heart of ensuring that clients have a seamless technological experience. Thrive's commitment to training and development, coupled with their values, presents a promising opportunity for someone looking to enhance their career in technology.

This job offer was originally published on himalayas.app