Téléconseiller H/F (CDD/CDI)

Related keywords: remote job franceremote job in healthcarehealthcare remote job

Position Overview

The Tele-advisor H/F role at CPAM De La Seine-Saint-Denis offers an exciting opportunity within the healthcare sector. This full-time position, located in La Courneuve, involves engaging directly with beneficiaries of aid medical programs, showcasing a commitment to service delivery and patient support. The candidate will play a critical role in managing incoming calls and assisting clients by providing necessary information about medical aid services.

Key Responsibilities

As a Tele-advisor, the individual will be responsible for:

• Receiving and processing incoming calls from beneficiaries, ensuring their needs are met efficiently and professionally.

• Updating and maintaining data in a designated database concerning client inquiries and interactions, ensuring accuracy and compliance with confidentiality guidelines.

• Advising clients on the Aide Médicale d'État (AME) legislation using prescribed digital tools and staying updated through available documentation and resources.

• Ensuring that all requests are directed adequately to the relevant service channels or departments, facilitating smooth workflow processes.

• Conducting necessary research to support the handling of client inquiries effectively, thus improving service delivery.

• Issuing Aide Médicale d'État cards to eligible beneficiaries, which is a critical task ensuring access to healthcare.

Required Skills

The ideal candidate for this role should possess:

• Dynamic personality and a genuine passion for client relations.

• Strong organizational skills and meticulous attention to detail to manage multiple inquiries and maintain accurate records.

• Abilities to adapt quickly to new tools and processes, demonstrating proficiency in office software.

Educational Background

Applicants must have:

• A minimum education level equivalent to the bac (French high school diploma) or demonstrable experience in client relations, which could include previous roles in customer service or healthcare settings.

Salary and Benefits

The position offers a gross monthly salary of 2008€, classified under level 4A of the national collective agreement for public health workers in France. Additionally, employees have access to:

• An annual bonus, reflective of the individual's contribution to the organization.

• Engagement in a social and economic committee, which provides various benefits such as travel, leisure activities, and more.

• A commitment to diversity and inclusion, ensuring equal opportunity for candidates regardless of gender or disability status.

• Access to comprehensive healthcare coverage, savings plans, and pension options, promoting both employee wellbeing and financial security.

Work Environment and Culture

The CPAM De La Seine-Saint-Denis emphasizes a supportive work culture, inclusive of various perspectives and backgrounds. They actively seek candidates who value diversity and reflect the communities they serve. The organization is dedicated to fostering a welcoming environment for all employees, including LGBT+ individuals and pledges to uphold a non-discriminatory policy across all operations.

Professional Growth

The structure of the organization provides opportunities for professional development, including regular training and support systems to enhance employees' skills in both client handling and operational efficiency.

Job Application Process

Interested candidates are encouraged to prepare their applications, which should include an updated CV and a motivational letter articulating their interest and suitability for the role. Those selected for interviews will be expected to provide more information about their experience and how they align with the company’s values. Candidates must also comply with the security policy of the organization's information systems, which focuses on safeguarding sensitive data.

In conclusion, the Tele-advisor position at CPAM De La Seine-Saint-Denis is not only a fulfilling job that focuses on supporting healthcare access for vulnerable populations, but it also provides a comprehensive employment package, a lively work atmosphere, and is a fantastic opportunity for those passionate about client service in the healthcare industry.

This job offer was originally published on jooble.com