Téléconseiller H/F (CDD/CDI)

Related keywords: human resources remote jobcareer counselingentry level remote job

Overview

The CPAM de la Seine-Saint-Denis is currently seeking a Tele-advisor (Télécounseiller) for a full-time position in La Courneuve, Seine-Saint-Denis. This role is essential for ensuring that beneficiaries have access to healthcare information and resources, embodying the values of solidarity and equal access to care that the organization stands for within the realm of social security.

Entry Requirements

This position requires applicants to have:

• A minimum of a high school diploma (bac) or equivalent experience in customer service.
• Strong abilities in adaptation and proficiency with office tools such as word processors and spreadsheets.

The ideal candidate will be dynamic, passionate about customer and human relations, organized, and meticulous in adhering to confidentiality rules.

Job Responsibilities

The Tele-advisor will be responsible for a variety of essential tasks:

• Receiving and processing incoming calls from beneficiaries of the Aide Médicale d'État (AME).
• Recording and updating information gathered in a dedicated database.
• Counseling, informing, and educating callers regarding AME legislation, utilizing various IT resources and available documentation.
• Ensuring proper orientation of requests to the appropriate channels or services.
• Researching necessary information required for processing requests.
• Issuing cards for Aide Médicale d'État.

Salary and Benefits

The salary for this role is set at a gross monthly compensation of €2008, aligned with the 4A level of the national collective agreement for social security personnel. Additionally, employees may benefit from an annual performance bonus and access to social and economic committees with attractive offers for travel, leisure, and animations.

Employer Inclusivity

CPAM de la Seine-Saint-Denis prides itself on being an inclusive employer, welcoming applications from individuals with disabilities, and affirming its commitment to gender equality, with a high index rating of 98/100 for gender equality in the workplace. The organization also prioritizes the well-being of its LGBT+ employees.

Additional Considerations

Candidates will need to comply with the requirements of the Information System Security Policy, ensuring the confidentiality and security of all data handled during their employment.

Application Details

Aspiring candidates are encouraged to submit their applications, including a CV and a cover letter, following the provided instructions.

Conclusion

This Tele-advisor role at CPAM de la Seine-Saint-Denis not only offers a competitive salary and a rich array of benefits but also provides an opportunity to serve a vital role in the community. If you possess solid customer service skills and are looking for a meaningful career in a supportive environment, this position could be a perfect fit.

This job offer was originally published on jooble.com