Téléprospecteurs en télétravail

Related keywords: remote job francepublic health remote joblegal remote job

Job Title and Employer

The position being offered is for a Teleprospector at CNAV, a reputable organization known for its commitment to customer service in the public sector. This role allows individuals to work from the comfort of their homes while effectively serving the community.

Job Location

The job is based in Saint-Denis, which is a suburb of Paris, France. This location is ideal for individuals in the nearby regions looking for opportunities in customer service, as it offers accessibility to a major city while embodying a community-focused role.

Employment Type

The job is a full-time position, which signifies that candidates will be expected to engage in a structured work schedule alongside the team at CNAV. This structure often leads to consistent income and benefits, making it an attractive option for job seekers.

Overview of Responsibilities

As a Teleprospector, the primary responsibilities will revolve around providing high-quality customer service. The role includes:

• Delivering personalized responses and immediate assistance to inquiries regarding legislation, rights, benefits, and administrative processes relevant to retirement and social assistance.
• Providing direction towards other internal services or partners when necessary.
• Promoting the various services offered by CNAV.

Individuals holding this position will be working within a telephone information platform, dedicated to helping clients navigate their concerns and queries effectively.

Required Skills

Candidates looking to apply for the Teleprospector position should possess the following skills:

• Strong proficiency in the French language, both spoken and written, as clear communication is essential for this role.
• Ability to work well with the public and manage inquiries through phone calls.
• A willingness to undergo a six-week training program to cover the necessary areas, including legal aspects of retirement, operational procedures, and necessary software tools.

Salary

While the specific salary range has not been mentioned in the job listing, positions in customer support at similar organizations often come with competitive salaries, along with additional benefits that contribute to overall compensation. This is particularly relevant given CNAV’s recognition as a top performer in customer relations, emphasizing the value they place on their employees.

Benefits and Advantages

CNAV offers a wide range of benefits to its employees, which makes the Teleprospector position attractive not only for career growth but also for work-life balance. Some of the key benefits include:

• Flexible working hours, including the option for telework. This flexibility enables employees to arrange their work schedule to fit personal commitments.
• Additional paid leave, with the potential for up to 20 RTT days (reduced working time) each year, allowing for extended time off beyond standard vacation days.
• Coverage for public transport costs, specifically 75% reimbursement of commuting expenses, reducing the financial burden on employees commuting from outside areas.
• Comprehensive insurance covering health, savings plans, and other protections, providing peace of mind for employees and their families.
• Regular training sessions and development opportunities, helping employees build their skills and advance their careers.

Company Culture and Values

CNAV promotes a socially responsible work environment. The organization has actively demonstrated its commitment to diversity and inclusion within the workplace. They emphasize that competencies and motivations are at the heart of their hiring practices while ensuring support for those with disabilities. Such a culture not only enhances job satisfaction but fosters an inclusive and supportive workplace.

Training and Development

A notable component of the job is the training program provided to new employees. This consists of both theoretical knowledge and practical skills training. Topics covered include:

• Understanding of retirement legislation and related procedures.
• Exposure to the tools needed for effective telephone communication and customer service. This foundational knowledge is crucial in preparing employees to perform confidently and competently in their roles at CNAV.

Conclusion

In summary, the Teleprospector position at CNAV offers a fulfilling opportunity for individuals who are passionate about customer service, particularly in the sectors of retirement and social assistance. The blend of a structured yet flexible work environment, career development opportunities, and a variety of employee benefits makes CNAV an attractive employer for those seeking a stable and rewarding career in customer support.

This job offer was originally published on jooble.com