Télévendeur H/F CDI en Télétravail

Related keywords: customer service remote job part timecustomer service remote jobremote job customer service

Overview of the Position

The position of télévendeur (telemarketer) at CARSAT RHONE-ALPES is a full-time role that allows for remote work arrangements. The primary responsibility of this role is to enhance the treatment and management of retirement cases for assured individuals. As a télévendeur, you will be instrumental in providing quality service to clients. The focus is on improving the overall quality of service by informing clients about their rights and obligations concerning retirement legislation and ensuring they have continuous access to their entitlements.

Key Responsibilities

As a télévendeur, your core responsibilities will include:

• Receiving and responding to emails through the software ODIGO.
• Guiding assured clients across various touchpoints and ensuring that their service experience is of high quality.
• Working within the Department of Multi-Channel Service Offering in the retirement process, which involves addressing inquiries and managing follow-ups in a timely and efficient manner.
• Collaborating with your team to maintain operational standards and service continuity from 8 AM to 5 PM.

Required Skills and Qualifications

To be successful in this role, candidates are typically expected to possess the following skills:

• Strong communication skills, particularly in handling queries effectively and empathetically.
• Proficiency in using computer software, especially familiarization with customer relationship management systems (e.g., ODIGO).
• Ability to work independently in a remote setup, demonstrating self-discipline and time management skills.
• Background or knowledge in customer service, particularly within the context of social security or insurance can be advantageous, although it may not be strictly necessary.

Salary and Benefits

The offered salary for this position is between €26,845 and €26,846 per year, reflecting a competitive pay scale in the field of customer support. Additionally, the role provides several enticing benefits:

• A 4% functional bonus on top of the base salary.
• A flexible work schedule allowing for RTT days (Reduction of Working Time) as well as options for working remotely (up to two days a week).
• Annual profit-sharing, with variable amounts based on the company's results (for instance, the profit-sharing for 2022 was €990).
• Meal vouchers valued at €11.
• Travel expense reimbursement at 75%.
• Company health insurance and various savings plans.

Working Conditions

The position is structured as a full-time employment contract (CDI) with a duration of 39 hours or 36 hours plus RTT days. This flexibility is designed to allow employees a balanced work-life setup while maintaining productivity. The job environment emphasizes support through comprehensive social security perks and various employee benefits, such as educational opportunities and wellness programs.

Application and Contact Information

For those interested in the télévendeur position at CARSAT RHONE-ALPES, the contact point for recruitment is Nathalie JOFFRE, the head of the Multi-Channel Service Offering division. She can provide further details regarding the application process, expected qualifications, and any other inquiries related to the position. It is encouraged to apply before the expiration date of the job listing, which is set for August 28, 2025.

Conclusion

CARSAT RHONE-ALPES is looking for dedicated individuals to fill the télévendeur role, offering a robust salary and comprehensive benefits designed to support employees. With a focus on enhancing service quality for assured individuals, this position is a vital part of ensuring the longevity and reliability of retirement services. Interested applicants who are eager to engage with clients and contribute to the improvement of public service offerings should find this opportunity appealing.

This job offer was originally published on jooble.com