Télévendeur H/F CDI en Télétravail

Job Overview

The position offered is for a tele-sales representative at CARSAT RHONE-ALPES. The role focuses on improving service quality for the retirement insurance scheme by ensuring that insured individuals are well-informed about their rights and obligations according to applicable retirement legislation. The objective is to enhance the overall quality of service for the insured and guarantee access to their rights and benefits based on individual situations. This role requires integrating into the Multi-Channel Service Offer Department within the retirement process.

Responsibilities

As a tele-sales representative, your main responsibilities will include:

• Receiving and responding to emails using the ODIGO software.
• Assisting insured individuals by providing quality service.
• Engaging in effective communication and offering support related to retirement benefits.
• Collaborating with team members to maintain service efficiency during working hours.

Work Environment

The role is predominantly focused on remote work, allowing flexibility for tele-sales representatives. The working hours will be based on a planned schedule among the team of tele-advisors to ensure continuous service from 08:00 to 17:00.

Required Skills

To be suitable for this role, ideal candidates should possess:

• Strong communication skills to effectively respond to queries and engage with insured individuals.
• Technical proficiency in using customer service software (specifically ODIGO).
• A strong understanding of retirement policies and the ability to convey complex information clearly.
• A customer-focused attitude ensuring that the needs of the insured individuals are prioritized.
• The ability to work collaboratively in a team while also being self-motivated to complete tasks individually.

Salary and Benefits

The offered salary range for this position is between €26,845 and €26,846 annually. In addition to a competitive salary, the company provides several benefits to enhance employee satisfaction and well-being:

• 4% functional bonus on top of the base salary.
• Flexible working hours with options for 39 hours a week plus 20 days of RTT or 36 hours a week plus 3 days of RTT.
• Annual profit-sharing bonuses, which are variable based on company performance; for instance, the profit-sharing amount for 2022 was €990.
• Meal vouchers valued at €11.
• Transportation cost coverage of 75%.
• Access to a company health insurance plan.
• Time Savings Account for future needs.
• Opportunity to work from home up to 2 days a week.

Recruitment Process

The job is classified as a full-time contract (CDI), offering employment status with secure working conditions. Candidates interested in this position can expect a smooth recruitment process, with a focus on finding individuals who align with the company's mission to enhance service quality in the retirement insurance sector.

The contact person for the recruitment process is Nathalie JOFFRE, who is the head of the Multi-Channel Service Offer Department. She represents the Human Resources department and is responsible for managing the hiring for this role.

Additional Information

CARSAT RHONE-ALPES emphasizes the importance of employee welfare and provides various advantages related to healthcare, savings, foresight, telework, vacation days, schedules, and training. They are dedicated to ensuring that employees are well-supported throughout their careers. Job seekers who value job stability, competitive pay, and the flexibility of remote work will find this opportunity appealing. With a strong commitment to the welfare of their employees, CARSAT RHONE-ALPES presents an excellent chance to engage with a well-respected organization committed to improving the quality of life for its insured individuals.

This job offer was originally published on jooble.com