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Donna is a pioneering company focused on providing premium specialized talent to ambitious business leaders primarily within North America. This company prioritizes creating an environment where their employees feel not just supported, but also empowered and inspired. Donna’s ethos revolves around purpose, trust, and care rather than stringent workplace rules, indicating a strong people-first culture.
The Team Lead role at Donna is fundamentally an internal leadership position aimed at enhancing talent development and retention strategies. The selected candidate will have the responsibility of managing a team of 8-12 virtual Executive Assistants. This role is crucial for ensuring that these assistants excel in servicing their clients while fostering their own career development within the company.
As a Team Lead, the candidate will assume multiple responsibilities, including but not limited to:
Coaching and developing a team of Executive Assistants to provide excellent client relationships.
Building trust and rapport with team members by providing both supportive coaching and performance feedback.
Conducting regular check-ins via various platforms such as Slack and video calls to ensure team success and engagement.
Managing capacity, vacation requests, and leave schedules to ensure the team can consistently meet client demands.
Acting as the primary HR contact for the team, addressing questions about workplace policies and managing specific issues as they arise.
Transforming insights from team interactions into policy recommendations, growth opportunities, and cultural strategies.
Championing team happiness and engagement, finding innovative ways to boost morale and celebrate successes.
Identifying and developing high-potential talent for future advancement opportunities within the company.
Candidates applying for the Team Lead position must possess certain skills and qualifications, including:
Exceptional communication skills, necessary for delivering both supportive coaching and necessary feedback with clarity and empathy.
A proven track record in people development—ideal candidates lead with heart and inspire others, creating a positive and engaging culture.
A balanced leadership approach, where being both a supportive mentor and a firm accountability partner is essential.
Cultural intuition, especially when working with team members from diverse backgrounds, including Filipino professionals and American clients.
Strong judgment skills and the ability to make sound decisions regarding talent management and organizational priorities.
Specific experience requirements for this role include:
At least 3 years of direct management experience, ideally in people management rather than merely project management.
A minimum of 3 years' experience in supporting executives or teams, particularly as an Executive Assistant, Virtual Assistant, or in an analogous role.
A proven history of managing remote teams effectively, understanding the nuances of distributed workforces.
Strong record in developing and retaining talent, with excellent English communication skills.
Although not mandatory, preferable experiences include:
Exposure to working with global businesses, preferably involving American clients or in American business environments.
Previous experience managing employee relations or acting as an HR liaison.
Familiarity with coaching methodologies or frameworks aimed at people development.
Experience in developing or providing input on company operational policies and procedures.
The Team Lead position at Donna comes with a competitive salary of ₱80,000 per month, which is paid semi-monthly. This role operates fully remote, allowing flexibility and adaptability in working hours, requiring availability to align with EST (Eastern Standard Time) from Monday to Friday.
Additional benefits include:
Paid time off for employees to recharge.
Future benefits anticipated for 2025-2026, which encompass vital health coverages, stability through SSS, Pag-IBIG, and PhilHealth, among others.
Potential for performance-based bonuses and annual salary increments.
A 13th-month pay, prorated based on tenure, ensuring employees are rewarded for their commitment and contributions.
The Team Lead position at Donna offers a unique opportunity for those who are passionate about people management and developing talent within a remote framework. This role not only requires a depth of experience in team management but also a strong commitment to maintaining a positive and productive workplace culture. By joining Donna, candidates become part of something larger: a movement to redefine talent solutions and reshape the future of remote work.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
