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Rossum is seeking a Technical Account Manager to become an integral part of their Customer Experience team. This role is pivotal in ensuring the technical success and fostering the long-term satisfaction of the company’s top-tier enterprise customers. Being a part of Rossum means engaging with leading clients and providing them with high-level technical support, ensuring they derive maximum benefit from the company's offerings.
The Technical Account Manager will have various responsibilities, primarily centered around the technical success of enterprise clients. Key duties include:
Collaborating with customers to understand their technical needs and challenges.
Working closely with various stakeholders within the company to deliver effective solutions tailored to clients’ unique situations.
Overseeing the implementation of Rossum’s products and ensuring they align with customer requirements.
Continuously monitoring client performance and offering insights to enhance their experience with Rossum’s technology.
Educating clients about new features and ensuring they are fully utilized to maximize customer satisfaction.
To excel in this role, candidates should possess a robust set of skills and experiences:
At least 5+ years in customer-facing technical roles, preferably within the B2B SaaS sector.
A proven track record in resolving technical challenges and driving success for customers.
Experience in Business Process Mapping and Technical Requirements Gathering, showcasing the ability to logically approach client needs.
Proficient hands-on skills with APIs, JSON, web applications, and system integrations is essential for the technical aspects of the job.
Excellent communication and stakeholder management skills, enabling smooth interactions with enterprise clients.
The candidate should be adaptable, quick to learn, and able to work collaboratively within teams.
While the specific salary for the Technical Account Manager position is not explicitly stated, the role typically comes with competitive compensation due to its technical and customer-oriented nature. Rossum offers numerous appealing benefits, including:
A minimum of 5 weeks of vacation to ensure employees can enjoy ample rest and personal time.
5 sick days to cater to health-related leave, reinforcing the company's commitment to employee well-being.
An additional 2 weeks of paternity leave to support family needs, recognizing the importance of work-life balance.
Stock options (ESOP) allowing employees to share in Rossum's long-term success, promoting a sense of ownership.
A budget for personal development, education, and language courses, encouraging continuous learning and growth.
High-end tech setups including a MacBook, an external monitor, and a keyboard of choice to ensure employees have the best tools at their disposal.
Opportunities for team offsites, regular meetups, fostering a friendly and ambitious team environment.
Working at Rossum means being a part of a dynamic and innovative team. The company values collaboration and encourages every member to contribute ideas and insights that can enhance the overall customer experience. Daily interactions within an ambitious and friendly team make for a rewarding work environment, bolstering both personal and professional growth.
The position is based in Poland, providing an excellent opportunity for candidates in the region. Additionally, Rossum’s operations may offer remote flexibility, appealing to a broader audience looking for similar work-life balance trends in their career.
Overall, this role as a Technical Account Manager at Rossum represents an exciting opportunity for skilled professionals looking to make a significant impact on client experiences while working in a supportive and evolving environment. Candidates who meet the requirements should definitely consider this opportunity.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
