Technical Account Manager, Scale

Overview of Retool

Retool is a cutting-edge company focused on transforming how software is built for businesses. Nearly every company relies on custom software for critical operations, but many struggle with outdated systems or manual processes. At Retool, we are dedicated to reshaping this landscape by providing a platform that turns natural language into production-ready code. Our goal is to empower not only software developers but also analysts and operational team members to create effective solutions that drive real business value.

Why Retool is Seeking a Technical Account Manager

Due to our rapid growth and the onboarding of larger clients, we are expanding our post-sales team. We want a Technical Account Manager (TAM) who can partner closely with strategic customers. The ideal candidate needs to blend strong commercial instincts with engineering skills to facilitate effective software deployment at scale. The role is crucial for ensuring our customers leverage the full potential of Retool.

Key Responsibilities

As a Technical Account Manager at Retool, you will play an integral role in the success of our strategic accounts. Here are some key responsibilities:

• Serve as the primary technical liaison for key accounts, guiding them in enhancing their use of Retool and understanding its impact on their business.
• Maintain regular communication with customers to monitor their usage and identify expansion opportunities.
• Document key account information, handling project management tasks like tracking goals and risks.
• Gather feedback from customers to influence product evolution at Retool.
• Present technical content, ranging from demos to product roadmaps, to different audiences including engineers and executives.
• Organize hackathons and workshops aimed at engaging developers and promoting product adoption.
• Tackle any technical challenges clients face using Retool, either by providing direct solutions or coordinating with engineering teams.
• Proactively identify barriers affecting customer adoption of Retool and provide strategic educational resources to overcome them.
• Contribute to team growth by participating in the hiring process and improving post-sales processes.

Required Skills and Qualifications

Candidates interested in this position should possess the following skills and experiences:

• A minimum of 2 years in a customer-facing technical role such as Solutions Architect, Implementation Consultant, or Customer Success Engineer.
• Proficiency in building applications using SQL, JavaScript, and APIs.
• A solid understanding of both front-end and back-end development dynamics.
• Strong problem-solving skills to address open-ended technical challenges in diverse environments.
• Ability to create and maintain trust-based client relationships through proactive outreach.
• Excellent written and verbal communication skills.
• Aptitude for anticipating customer needs and identifying account risks or opportunities.

Salary and Compensation

For candidates based in the United States, pay is structured into three geographic zones, with salary ranges for the Technical Account Manager role indicated below:

• Tier 1: $148,625 - $201,125 USD
• Tier 2: $126,375 - $170,875 USD
• Tier 3: $104,000 - $140,750 USD

These ranges may represent base salaries for non-commissionable roles or on-target earnings (OTE) for commissionable positions. Retool also offers various additional compensations such as equity, along with a comprehensive benefits package, which includes medical, dental, vision, and 401(k) plans.

Work Environment

Retool promotes a hybrid work model, allowing employees to choose how they work best. With a strong emphasis on employee well-being, the company is committed to providing a supportive work environment where individuals can thrive.

Application Process

For those who are interested in applying for the Technical Account Manager position, it is important to highlight relevant experiences in both a technical and customer-oriented role in your resume. Having proven knowledge of software development practices and a history of customer engagement will significantly strengthen your application. Be prepared for potential discussions that may involve scenarios demonstrating your problem-solving capabilities and technical acumen.

Conclusion

The Technical Account Manager position at Retool is an exciting opportunity for those with a passion for technology, customer success, and problem-solving. Working for an innovative company that is transforming the industry offers a chance to impact how businesses create custom software and earn significant rewards in compensation and job satisfaction. If you meet the qualifications and are inspired by the mission at Retool, consider applying to join our team!

This job offer was originally published on himalayas.app