Technical Product Specialist (85234)

Related keywords: remote job accountingremote job for studentsremote job with flexible hours

Overview

The Technical Product Specialist position at TurboTax offers an enticing work-from-home opportunity for individuals looking to support customers in utilizing TurboTax software. With a competitive pay rate and flexible work hours, this part-time role is suitable for people interested in customer service in the accounting and tax software field.

Position Details

The Technical Product Specialist job focuses on providing assistance to TurboTax customers, answering queries related to TurboTax products and tax return software. This role is not overly technical, ensuring that even those without a deep accounting background can thrive. TurboTax emphasizes the willingness to learn and assist as key attributes of successful candidates.

Salary and Benefits

• The starting pay for this position is $18.50 per hour.
• There’s an additional $5.00 per hour bonus for hours worked during the peak period from April 9-15.
• Employees can earn a $405 certification bonus simply for participating in the TurboTax Product Expert certification program, which spans three days.

Role Requirements

Skill Requirements: To excel in this position, a candidate should possess the following skills:

• Strong communication skills to effectively assist customers with their inquiries regarding the TurboTax software.
• The capability to articulate solutions clearly and with empathy, especially when handling various customer concerns.
• A customer-oriented mindset, along with the ability to understand and respond to customer needs innovatively.

Experience Level: Prior experience in accounting is not necessary, but a positive attitude and willingness to learn are essential.

Work Environment

The role is structured to allow for flexible hours, with shifts available between 8 AM EST and 12 AM midnight EST, Monday to Sunday. A minimum of 25 hours per week is required, but individuals are encouraged to work more if they wish. This flexibility makes it an ideal choice for students, caregivers, or anyone seeking a supplementary income.

Support Structure

Employees will be paired with a Subject Matter Expert (SME) to assist during live calls. This mentorship helps new employees navigate customer inquiries with greater confidence and support.

Conclusion

For job seekers looking for customer service roles in the tech or accounting sectors, this opportunity with TurboTax is promising. The supportive environment, combined with an attractive compensation package and flexibility, makes it a stand-out choice for individuals seeking part-time remote work.

This job offer was originally published on himalayas.app