Technical Service Delivery Manager (London)

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Overview

The role of Technical Service Delivery Manager at Bellrock Property & Facilities Management Limited is an exciting opportunity for professionals who have a strong background in facilities management and a passion for delivering superior customer service. This full-time position is based in Highbury, Greater London, within the Islington region of England.

Responsibilities

As a Technical Service Delivery Manager, the primary focus will be on managing the contractual and commercial relationships with clients, specifically within the L&G sector. The important responsibilities include:

1. Customer Communication: Establish and manage relationships with stakeholders and occupiers by delivering management reporting and analytics.

2. Commercial Activity: Oversee the operational performance of the portfolio, including managing budgets and delivering cost efficiencies.

3. Leadership: Foster a collaborative team environment while ensuring compliance and risk management.

4. Supply Chain Management: Drive improvements in supply chain performance against established metrics and standards.

5. Reporting and Analysis: Provide analysis on satisfaction trends, manage key performance indicators (KPIs), and report on contract performance data.

Skills Required

Candidates interested in this position must demonstrate multiple key skills and qualifications, including:

• A minimum of three years of experience in facilities management or a relevant operational role.
• Proven expertise in managing third-party services and delivering high levels of customer service.
• Strong communication skills and analytical ability to support decision-making processes.
• Proficiency in basic IT skills, particularly in Microsoft Word and Excel.
• Credentials such as an IOSH Managing Safety Certificate.
• A commitment to continuous professional development, with either an IWFM Level 3, ILM Level 3 in leadership and management, or equivalent.

Working Conditions

Bellrock embraces flexible working arrangements that allow employees to work both from their office in London Paddington and remotely. The successful candidate will be expected to spend two days a week in the office, with the option to work from home for the remainder of the week.

Benefits

Joining Bellrock brings a range of benefits, including:

• A competitive salary (though specifics were not disclosed in the job description).
• 25 days of annual leave, plus bank holidays and an additional day as a thank you.
• A salary exchange pension scheme allowing for enhanced financial security.

Culture and Values

Bellrock is committed to an employee-centric culture, recognizing that their workforce is vital to the success and growth of the business. The company invests in its employees, aiming to ensure they have everything necessary to be their best at work. As they say, "every role plays a part in driving us further," highlighting a culture where leadership and initiative are encouraged.

Conclusion

For job seekers looking for a dynamic role in facilities management, the Technical Service Delivery Manager position at Bellrock offers a chance to be part of an innovative team. This role promises satisfaction by connecting hard work with tangible results, especially in an environment dedicated to customer service and support. If you have the necessary skills and experience, this could be a fulfilling career move.

This job offer was originally published on jooble.com