Technical Service Engineer

Related keywords: data science remote jobcustomer service remote job part timeremote job research

This page contains product affiliate links.

Summary of the Technical Service Engineer Role at Digital Science

Company Overview

Digital Science is a pioneering technology company dedicated to advancing the research ecosystem. With a vision of a future where a collaborative and trusted research environment drives progress, the organization offers innovative tools and partnerships aimed at tackling significant challenges within the realm of research. As an employee of Digital Science, you will be part of a team that values openness, collaboration, and inclusiveness.

Position Overview

The job opening is for a Technical Service Engineer, an essential role that focuses on delivering high-quality technical services during the implementation process and ongoing support post-deployment. This is a full-time remote position, allowing candidates the flexibility to work from anywhere in Australia.

Key Responsibilities

Technical Services

• Perform data migrations, imports, and mappings to ensure data integrity and efficiency.
• Manage integrations with SSO systems and involve in data cleansing and analysis.
• Work with various formats and technologies, such as SQL, REST APIs, XML, JSON, and CSV, according to service needs.
• Develop customized solutions and contribute to evolving integration toolsets.
• Ensure seamless customer experiences through diligent technical support and collaborative efforts.
• Collaborate closely with project managers, product teams, and development teams to drive successful implementations.

Customer Service

• Act as the primary technical contact for customers during integration processes to ensure they receive the necessary support.
• Guide customers through implementations while maintaining clear communication.
• Assist customers in optimizing workflows that integrate the Research Workflows software with external systems.
• Offer best-practice advice for enhancing integration processes.
• Troubleshoot issues, determine resolutions, and guarantee exceptional support for customers.

Wider Responsibilities

• Maintain and enhance expertise in data analytics, digital repositories, and open access systems.
• Engage in technical discussions with product and development teams to enhance their capabilities.
• Support organizational goals through collaboration and teamwork.

Required Skills and Experience

Candidates should possess a minimum of two years' experience in a similar role, focusing on data migrations, data mappings, and ETL processes. They should have:

• Excellent verbal and written communication skills in English.
• Strong collaboration abilities while also being capable of working independently.
• Technical proficiency in system support and integration services.
• Hands-on experience in data manipulation.
• Proficiency in tools and formats necessary for data processing, such as SQL, REST APIs, CSV, XML, and JSON.
• Strong analytical skills paired with a problem-solving mindset.

Desirable Skills and Experience

While the required skills are crucial, additional knowledge and experience can make candidates stand out. Candidates should ideally have:

• Familiarity with PowerShell and Python for automation.
• Experience with Business Intelligence (BI) tools for data visualization and reporting.
• Knowledge or support experience with academic repository platforms like DSpace, EPrints, or Figshare.
• Understanding of the Academic Research Environment and experience in implementing complex systems.

Working Conditions

This position is characterized as remote-friendly, providing flexible work arrangements with Monday to Friday scheduling. Candidates may have opportunities to travel for customer visits or participate in Digital Science events globally, depending on project needs and approvals.

Inclusivity Commitment

Digital Science is committed to fostering a diverse and inclusive work environment. The application encourages individuals from all backgrounds, especially women and members of under-represented groups, to apply, even if they don’t meet every qualification outlined. This underscores the company’s goal of creating a work culture that values diversity as a strength.

Conclusion

In summary, the Technical Service Engineer role at Digital Science offers an exciting opportunity for skilled professionals looking to contribute to the advancement of the research sector through technology. With set responsibilities focused on data management and integration, along with a supportive and inclusive workplace culture, candidates interested in exploring this position are encouraged to apply, leveraging their technical skills to make an impactful difference in research innovation.

This job offer was originally published on himalayas.app