Technical Support Advisor with Dutch and English

Related keywords: customer service remote job part timecustomer service remote jobremote job customer service

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Job Overview

PROTEHICO, a leading global provider of IT online protection products, is seeking enthusiastic international Tech Support Advisors to join their vibrant team. This position is aimed at individuals eager to contribute to a dynamic, diverse environment that emphasizes professional growth and development. The role is classified as full-time, allowing candidates the opportunity to work remotely while offering assistance and support to customers. If you are ready to elevate your career in this exciting field, this opportunity could be perfect for you.

Responsibilities

The Technical Support Advisor will be responsible for a range of customer support tasks that include:

• Providing exceptional customer support related to account inquiries, subscription management, and product assistance through phone and remote sessions.
• Demonstrating exemplary customer service skills while addressing concerns related to purchases, renewals, refunds, and account-related issues, ensuring prompt and high-quality issue resolution.
• Utilizing technical knowledge to assist customers with the installation, reinstallation, and troubleshooting of antivirus software, thereby enhancing the customer experience.

Required Skills

Candidates applying for this role should possess the following skills and qualifications:

• Proficiency in Dutch (verbal and written) at a B2H/C1 level and a good command of English (verbal and written) at a B2 level.
• Prior experience in customer service is advantageous for applicants, as this role requires effective communication and interaction with customers.
• An intermediate understanding of PC technology is necessary, along with the ability to manage multiple tasks simultaneously.
• Strong communication skills and a knack for building rapport with customers are essential, guiding them toward optimal solutions – all while maintaining a positive demeanor.
• Applicants should have excellent interpersonal skills, a proactive 'can-do' attitude, and the ability to convey complex information in a clear and understandable manner.

Salary and Benefits

Although the specific salary details are not provided for this role, PROTEHICO offers an attractive and competitive salary package along with various benefits to enhance the overall employment experience:

• Attractive weekday working hours with flexibility, supporting a good work-life balance.
• Long-term job stability is assured with a permanent contract, offering peace of mind to employees.
• Accessibility to remote work opportunities, combined with access to necessary equipment.
• Comprehensive on-the-job training will be provided, allowing new employees to feel prepared and confident.
• Additional health and life insurance coverage, contributing to employee well-being and security.
• Generous annual leave entitlement, which includes wellness days for necessary personal time off.
• Food vouchers as an added benefit to support employees' daily needs.
• Clearly defined career progression opportunities within the organization, ensuring that employees know what steps to take to advance their careers.

Conclusion

In summary, the position of Technical Support Advisor at PROTEHICO presents an excellent opportunity for candidates fluent in Dutch and English who are looking to enhance their skills in customer support within the tech industry. The role combines professional growth, a supportive work environment, and the flexibility of remote work, making it an attractive option for individuals seeking a fulfilling career in a forward-thinking company.

If you are interested in becoming part of a team that values inclusivity and encourages professional development, then applying to PROTEHICO as a Technical Support Advisor could be the next step in your career journey.

This job offer was originally published on jooble.com