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Anaplan, a leader in the realm of AI-infused scenario planning and analysis platforms, is seeking a Technical Support Analyst who is proficient in French. The role is pivotal for enhancing business decision-making for Anaplan's diverse clientele, which includes notable companies in the Fortune 50 such as Coca-Cola, LinkedIn, and Adobe. The company's commitment to customer success and fostering a Winning Culture underscores its innovative approach in the industry.
In the position of Technical Support Analyst, you will help customers optimize their investment in Anaplan's platform. This role is characterized by opportunities for innovation, problem-solving, and collaboration within a global team geared towards continuous improvement. Being part of Anaplan means operating under high standards of professionalism, supporting clients with technical guidance, and ensuring that they have a seamless experience.
As a Technical Support Analyst, your primary responsibilities will include:
Managing technical support cases for premium customers, ensuring timely and high-quality resolutions.
Providing exceptional client support while resolving both technical and functional issues promptly to prevent downtime.
Offering proactive guidance to help customers maximize their utilization of Anaplan's platform.
Documenting best practices using tools like Confluence and ServiceNow to enhance team learning and engagement.
Serving as a mentor for junior support team members and collaborating with the Customer Success and Product teams to deliver a fluid customer experience.
To qualify for this role, candidates should possess:
Fluency in French and English, both verbal and written.
Experience in a SaaS technical support role, demonstrating a proven ability to solve complex technical issues.
Strong communication skills with a customer-first mindset to maintain relationships across various professional levels.
Proficiency in using Salesforce or ServiceNow for efficient case management.
The ability to multitask and work effectively under pressure in a fast-paced environment, including the flexibility to participate in on-call weekend rotations.
A self-motivated attitude directed by a passion for continual learning and development.
While not mandatory, the following skills are highly desirable:
Hands-on experience with Anaplan, with Model Builder certification being particularly advantageous.
Familiarity with tools such as Grafana, Speakeasy, JIRA, and ServiceNow.
Anaplan highly values diversity, equity, inclusion, and belonging within its workforce. The firm acknowledges that a diverse team is the key to innovation and success in the market. They are committed to creating an inclusive environment where everyone, regardless of their unique background, is respected and valued. The company encourages employees to bring their authentic selves to work, enhancing the community and working culture.
Anaplan's working environment prioritizes developing talent by providing resources to grow professionally. The company is firm in its belief that fostering diversity and acceptance can significantly impact their performance and partnerships with clients. They ensure that people with disabilities receive necessary accommodations to support them in the application process, during interviews, and throughout their career.
This opportunity at Anaplan offers you a dynamic role that emphasizes technical skills along with a commitment to excellent customer service. As a Technical Support Analyst - French Speaker, you will be integral to ensuring clients can leverage the full potential of Anaplan's platform while benefiting from a culture that champions innovation, teamwork, and inclusivity. If you are looking to grow your career in a company that is at the forefront of technology and customer solutions, consider applying for this vital role.
This job offer was originally published on himalayas.app
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