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The Technical Support Analyst position at ASL Consulting offers an exciting opportunity for individuals looking to advance their careers in technical support. This role is tailored for those with a passion for technology and customer service, providing essential support and assistance both pre and post implementation of software solutions.
As a Technical Support Analyst, you will be responsible for a variety of tasks aimed at ensuring the smooth operation of client systems. Key responsibilities include:
Deploying and updating client builds when necessary.
Conducting remote software installations while maintaining effective communication with clients.
Learning all ASL HR applications to accurately diagnose reported client issues.
Reproducing technical issues to collaborate with development teams for identifying solutions.
Testing and deploying solutions to clients, ensuring that all escalated concerns are resolved efficiently.
Liaising between clients, technical staff, and management to uphold customer satisfaction.
Preparing communications for clients, occasionally with support from the Implementation Lead.
Managing the internal bug tracking system and ensuring all software applications are evaluated and tested thoroughly.
Utilizing JitBit Help Desk tools to research past problems for quick resolutions.
To be successful in this role, candidates should possess the following skills and qualifications:
At least 2 years of experience providing end-user application support.
A degree or diploma in Information Technology.
Proficiency in SQL as writing queries/scripts may be necessary.
Expertise in Microsoft Excel for data management and analysis.
A minimum of 1-2 years experience with software deployment and updates.
Strong management and organizational skills, with the capacity to work independently or as part of a team.
Excellent communication abilities, especially in English; proficiency in French is a plus.
A positive attitude toward learning and a knack for problem-solving.
ASL Consulting promotes a flexible hybrid work model that allows employees to work both from home and in the office (50/50 split). This setup offers a professional work environment conducive to continuous learning and growth. Some of the benefits include:
A supportive team that values enthusiasm, problem-solving skills, and creative suggestions for new software solutions.
Opportunities for personal and professional growth within the Human Capital Software industry, which ASL Consulting has been a leader in for over 32 years.
Access to training and the chance to learn something new every day.
While the specific salary for the Technical Support Analyst role is not explicitly stated, it is noted that compensation will be commensurate with experience. This suggests that the company values the skills and expertise candidates bring to the role and is willing to offer competitive pay.
If you are a mature, industrious, energetic individual with a keen interest in technology and customer service, ASL Consulting would like to hear from you. This role offers you the chance to contribute to innovative solutions that impact human resources organizations globally. Apply now and see how you can be part of one of the best organizations in the industry!
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
