Technical Support Engineer Singapore

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Overview

The role of a Technical Support Engineer at Dataiku invites experienced professionals to join a rapidly growing team dedicated to providing exceptional support to clients worldwide. Dataiku is recognized as a leader in AI platform development, enabling organizations to capitalize on their AI talent, processes, and technologies. This position is fully remote and focuses on servicing customers in the APJ (Asia-Pacific and Japan) region and beyond.

Company Profile

Dataiku is hailed as The Universal AI Platform™, known for its innovative approach to data and AI integration. The company empowers users by providing multiple capabilities—no-code, low-code, and full-code options—so teams can leverage their existing skills effectively while embarking on their AI journey. Dataiku's adherence to quality and innovation is reflected in its technology stack, aimed at enhancing their customer's experiences through improved data science and AI technologies.

Job Responsibilities

As a Technical Support Engineer, you will play a crucial role in troubleshooting and supporting the Everyday AI Platform (DSS). Your responsibilities will include:

• Assisting customers with a wide variety of technical issues related to the platform, such as installation, security, and integration with big data technologies.
• Collaborating effectively with various teams, spearheading technical solutions to ensure customer satisfaction.
• Contributing to building an enterprise-grade global support function as the company scales its operations.
• Engaging proactively with customers to understand their issues and provide speedy resolutions.
• Participating in continuous learning and development to keep abreast of the latest technologies and enhancements within the platform.

Required Skills

The position of Technical Support Engineer requires a blend of technical acumen and interpersonal skills. Candidates should have:

• A strong background in technical support, ideally working in a similar role within a technology-focused company.
• Familiarity with big data technologies and cloud-based platforms, as expertise in these areas is necessary to assist customers effectively.
• Excellent problem-solving skills and the ability to work in a dynamic environment, adapting quickly to changing priorities.
• Proficiency in customer service practices and strong communication skills; this includes the ability to explain complex technical concepts clearly and succinctly.
• Demonstrable experience in enhancing processes and contributing to team growth.

Work Environment

Dataiku fosters a remote work culture, encouraging flexibility and collaboration among its global team. The support organization operates across 10+ countries, with members contributing from different continents. This diversity not only enriches the company culture but also directly supports the company's ambition to scale efficiently while providing excellent service.

Salary and Benefits

While the specific salary for the Technical Support Engineer role is not mentioned, it is advisable for candidates to inquire about salary expectations during the interview process, as compensation can vary based on experience, qualifications, and skills. Generally, companies in the tech sector offer competitive salary packages along with benefits like health insurance, workshops, continuous training opportunities, and potential bonuses tied to performance.

Conclusion

In summary, the opportunity as a Technical Support Engineer at Dataiku is ideal for professionals with a strong technical background and a passion for customer support in the realm of AI and data science. The role offers the chance to work with cutting-edge technologies in a fully remote setup while helping prestigious clients resolve their technical challenges, thus playing a key part in the growth of Dataiku's global support function. If you possess the required skills and a dedication to customer success, this position can be a significant career advancement opportunity.

This job offer was originally published on remoteOK.com