Technical Writer

Company Overview

CyberArk, a public company listed on NASDAQ as CYBR, is a leading entity in Identity Security. The company focuses on privileged access management, offering security solutions for both human and machine identities across various applications and environments, such as hybrid cloud workloads and DevOps lifecycles. In the digital landscape, CyberArk is trusted by many top global organizations to protect their most critical assets and information. Key to understanding their service is the emphasis on securing identities to prevent unauthorized access and cyber threats.

Job Description

CyberArk is in search of a Senior Technical Writer to join their Documentation team. In this role, the primary responsibility will be to document CyberArk’s Identity Governance and Administration (IGA) capabilities. Candidates will closely collaborate with diverse teams, including product managers, engineers, and UX professionals, to create engaging, clear, and accurate content tailored for enterprise users.

Responsibilities include:

• Producing high-quality content for various audiences including administrators, implementers, and end-users, focusing on topics such as installation, configuration, deployment, and usage of IGA features.
• Documenting APIs, integration workflows, and identity lifecycle processes essential for operational efficiency.
• Creating, editing, and refining embedded user interface text (microcopy).
• Collaborating with the Agile product and engineering teams to ensure documentation meets the fast-paced needs of a dynamic development environment.
• Mentoring junior writers and setting exemplary standards for technical communication best practices.
• Contributing to broader team initiatives that aim to enhance tooling, automate repetitive tasks, evolve style guides, and develop better methodologies for documentation.
• Ensuring that all content is well-structured, reusable, and optimized for search engines and AI consumption.
• Adapting to taking on documentation tasks for adjacent security and identity products as business needs shift and evolve.

Required Skills and Qualifications

To qualify as a suitable candidate for the Senior Technical Writer position at CyberArk, the following skills and experiences are essential:

• 5–10 years of experience in technical writing, specifically focused on documenting enterprise-level security or identity management software.
• An aptitude for simplifying complex technical concepts for various audiences.
• Proven expertise in documenting APIs and complex integrations that are critical in today's tech environment.
• Experience using authoring and source control tools such as MadCap Flare, GitHub, Jira, and Confluence.
• Strong skills in planning, writing, reviewing, and delivering comprehensive documentation.
• A broad understanding of the cybersecurity and identity security landscape, with in-depth expertise in at least one product area.
• High motivation, resourcefulness, and independence in approaching tasks, taking the initiative as a self-learner.
• An ability to multitask and thrive in a fast-paced Agile setting.

Competitive Advantages

Candidates will stand out if they have:

• Demonstrated proficiency in documenting IGA or Identity Access Management (IAM) solutions.
• Experience with modular content design, which enables the reuse of existing content and saves time.
• Familiarity with utilizing AI to improve documentation quality and productivity.
• Knowledge of a docs-as-code workflow and adaptable technologies such as static site generators.
• An active interest in emerging documentation technologies, including creating AI-ready content and practicing structured authoring.
• A history of mentoring others and positively influencing team dynamics and decisions.

Salary and Benefits

The position offers a salary range of $99,000 – $145,000 per year, which could be supplemented by commissions or discretionary bonuses contingent on employee performance. The base pay may vary considerably based on a candidate's job-related knowledge, skills, and experience.

Moreover, CyberArk provides a comprehensive compensation package, including a variety of medical, dental, vision, financial, and other benefits. This range of benefits can greatly enhance the overall appeal of the position, providing not just a job, but a rewarding career experience.

Equal Opportunity Employment

CyberArk prides itself on being an Equal Opportunity Employer. They actively encourage applications from diverse candidates and are committed to creating a workplace that is inclusive and discriminatory-free. They do not sponsor employment visas, making this a consideration for prospective candidates.

In summary, if you possess the requisite technical writing skills, a passion for cybersecurity, and a desire to work in a team-oriented, agile environment, this position at CyberArk could be an ideal fit. The opportunity to influence and mentor, along with a competitive salary and benefits, makes this role an appealing career move for technical writers in the cybersecurity domain.

This job offer was originally published on remotive.com