Technical Writer

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Overview of the Position

The position available is for a Technical Writer at Prompt, a company that focuses on revolutionizing healthcare by providing highly automated and modern B2B enterprise software. The role is fully remote, based in the USA. Prompt is experiencing rapid growth in its market share and aims to set new standards in healthcare technology for rehab therapy businesses.

Company Background

Prompt targets challenges faced in outpatient therapy as it expands its engineering team. The company is regarded as the go-to platform in the healthcare technology sector, addressing unique problems that have historically affected the industry. Prompt promotes a culture that values smart work over hard work and encourages employees to take ownership of their workload.

Job Responsibilities

As a Technical Writer, your duties will include:

• Reviewing existing documentation as well as new code comments provided in merge requests implemented by engineers.
• Meeting with engineers to gather additional information and clarify uncertainties to write thorough technical documentation.
• Organizing and maintaining the discoverability of the documentation repository to facilitate easy access to information.
• Ensuring that all documentation stays up to date with the latest product features and updates.
• Collaborating with educational content, marketing, and customer success teams to provide the latest documentation updates and address any questions that may arise.
• Writing clear and user-friendly documentation, catering to both technical and non-technical audiences.
• Assisting in the creation and maintenance of runbooks for a 24/7 support team.
• Continuously improving documentation processes and tools to enhance overall efficiency and effectiveness.

Required Skills and Qualifications

To succeed in this position, candidates must possess:

• Proven experience working as a Technical Writer, preferably within a software development environment.
• The ability to write and review code, demonstrating a reasonable understanding of how software development processes function.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills and interpersonal abilities.
• Experience with documentation tools and platforms.
• A collaborative spirit to work effectively with engineers and other departmental teams.
• Familiarity with healthcare software and its regulatory requirements is seen as a plus.
• A background in library science, technical writing, or a related field is also highly desirable.
• Completion of a coding bootcamp or equivalent experience can enhance a candidate's application.

Salary and Benefits

While specific salary figures were not provided, Prompt offers competitive salaries, along with various benefits aimed at promoting employee well-being. Employees can expect:

• A remote/hybrid work environment.
• Opportunities for potential equity compensation based on performance.
• Flexible Paid Time Off (PTO) arrangements.
• Sponsored company lunches.
• Company-paid disability and life insurance benefits.
• Paid family and medical leave.
• Comprehensive medical, dental, and vision insurance.
• Discounted pet insurance and other benefits such as FSA/DCA and commuter perks.
• A 401(k) plan to help secure your financial future.

Cultural Fit and Additional Information

Prompt is committed to creating an inclusive workplace and is an equal opportunity employer. It embraces diversity in all its forms and ensures a welcoming environment for all employees, regardless of their background. The company is also an E-Verify Employer, ensuring compliance with federal employment verification regulations.

Overall, the Technical Writer position at Prompt offers a unique opportunity for individuals who thrive in dynamic environments and are passionate about making a positive impact in the healthcare sector. The comprehensive benefits and supportive culture make it an appealing position for job seekers looking to advance their career in technical writing within the software development realm.

This job offer was originally published on remotive.com