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Phantom is at the forefront of revolutionizing how millions engage with the crypto ecosystem. Their innovative self-custodial wallet provides users with an integrated and seamless experience for managing their cryptocurrency accounts and tokens across multiple platforms, including Solana, Bitcoin, Ethereum, and Polygon. This unique approach empowers users with a singular, convenient solution to navigate the complexities of the digital finance landscape.
Through a blend of cutting-edge security features and ongoing development of user-centric tools, Phantom has achieved remarkable milestones, such as surpassing 7 million monthly active users and ranking as the #1 app in the Google Play Store finance category. Consistently appearing among the Top 50 apps across all categories has positioned Phantom alongside other industry giants like X, PayPal, Coinbase, and ChatGPT.
Phantom is seeking a Technical Writer to join their Customer Happiness team for a six-month contract, with a potential extension based on the initial site migration and update project. In this key role, the Technical Writer will be responsible for creating, organizing, and maintaining high-quality documentation that enhances the user experience and streamlines internal processes. The ideal candidate will demonstrate technical proficiency and possess the skills to distill complex concepts into clear, concise, and user-friendly content.
Some of the critical tasks expected from the Technical Writer include:
Establishing a standard for help site support articles to ensure consistency across all Phantom platforms.
Keeping up-to-date with the latest updates and new versions of Phantom's app and site.
Collaborating with the chatbot admin to maintain the company's generative AI support bot.
Organizing, publishing, and maintaining content through the CMS platform Sanity.
Partnering with cross-functional teams to enhance accessibility and usability of content.
Translating technical jargon into user-friendly language suitable for various audiences.
Assisting in the creation of in-app information model content and tooltips.
Maintaining developer documents on docs.phantom.com to ensure accuracy and relevance.
To be considered for the Technical Writer role at Phantom, candidates must meet the following qualifications:
A Bachelor’s degree in Technical Writing, Communications, Computer Science, or a related field; or equivalent work experience.
2 to 4 years of experience in technical writing, particularly within the technology or software industry.
Proficiency in CMS platforms such as Sanity, WordPress, Drupal, or similar.
Familiarity with the crypto landscape, preferably with experience in dApps, non-custodial wallets, or centralized exchanges.
Experience in creating and managing content for chatbots (for example, ChatGPT or Dialogflow).
A strong understanding of customer support workflows and user-focused content creation.
Excellent written and verbal communication skills, with a keen eye for detail and consistency.
This role offers a unique opportunity to be part of a talented team of builders in the blockchain and crypto industry. Phantom provides an environment where employees can help shape the future of innovation specifically around enhancing user experience with crypto wallets.
Mission-Driven: Your work will contribute to making the digital economy more accessible and secure for everyone, helping users with onboarding and navigating the crypto world.
Dynamic Work Environment: Being at a leading company that supports multiple chains (Solana, Ethereum, Polygon, and Bitcoin) means you’ll work on varied projects that push the boundaries of the industry.
Inclusive Culture: Phantom values diversity and encourages candidates from all backgrounds to apply. The company believes in fostering a variety of perspectives to strengthen their work and support an inclusive workplace.
Joining Phantom as a Technical Writer comes with numerous benefits, including:
Competitive salary and equity package.
Comprehensive insurance coverage (medical, dental, and vision)—100% covered.
A stipend to set up your ideal remote workspace.
Flexibility in working hours and a supportive remote work environment.
Unlimited vacation policy, allowing employees to take time off as needed.
A 401(k) retirement plan.
Monthly wellness and meal benefits.
For job seekers interested in a Technical Writer position in the fast-paced crypto ecosystem, joining Phantom could be an excellent opportunity. This role not only promises professional growth and technological engagement but also a chance to contribute significantly to a company that is shaping the future of digital assets and customer interaction within the financial landscape.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
