Technical Writer

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About Limble

Limble is a leading Maintenance Management SaaS (CMMS) platform dedicated to empowering individuals who manage maintenance operations across various industries. The company has developed a robust solution utilized by major organizations such as McDonald’s, Nike, Unilever, and Rite Aid, aimed at enhancing the efficiency of their maintenance programs. Limble's culture is dynamic, fostering innovation and collaboration among its employees.

Role Overview

The Technical Writer position involves creating and maintaining high-quality documentation that enables users to effectively use the Limble platform. This includes writing user guides, help center documentation, and collaborating with various teams to deliver accurate and user-friendly documentation. The role is pivotal in ensuring that users can comfortably navigate the platform while enjoying a seamless experience.

Key Responsibilities

In this role, you will be responsible for a range of tasks that are crucial to the success of the user experience:

• Create, update, and maintain documentation including help center content, user guides, API documentation, and release notes.

• Collaborate closely with product managers and engineers to ensure technical accuracy and to address users' needs in the documentation.

• Assist in maintaining the structure and content of documentation, ensuring it is easy to use and consistently styled.

• Edit and revise existing documentation based on product updates and customer feedback to ensure information remains relevant and clear.

• Participate in documentation reviews with peers and senior writers to uphold consistency and quality standards.

• Support the creation of user-facing UX copy to align content with product goals, ensuring clarity and conciseness.

• Incorporate feedback from customer-facing teams to identify and address user knowledge gaps.

• Aid in video content creation by assisting the Senior Technical Writer with scripting and reviewing content for technical accuracy.

Qualifications

Required Skills

• 1-3+ years of experience in technical writing or a related field, preferably in the software or technology sector.
• Strong writing, editing, and communication skills, with a keen eye for detail.
• Ability to convey technical concepts to non-technical audiences clearly and concisely.
• Self-starter with the capability to manage multiple projects independently.
• Experience in creating content tailored for various audiences.
• Detail-oriented, with a dedication to ensuring consistency in copy.
• A strong passion for learning to understand the product thoroughly.

Preferred Skills (Nice to Have)

• Prior experience as a technical writer in a SaaS or software development environment.
• Proficiency in using Atlassian tools such as Jira and Confluence.
• Experience with help center platforms like Intercom.
• Willingness to appear on camera for video demos and basic experience in video editing software such as Adobe Premiere Pro.

Salary and Benefits

The salary range for this position is between $75,000 - $90,000. New hires typically start within this range, depending on their experience and the internal equity of the company. In addition to a competitive salary, Limble offers a comprehensive benefits package that includes:

• Stock options for new hires.
• Flexible paid time off (PTO) arrangements.
• 11 paid company holidays.
• Paid parental leave, promoting work-life balance.
• Health, Dental, and Vision insurance.
• Employer-paid basic life insurance and short-term disability insurance.
• Company contribution match for Health Savings Account (HSA) and 401(k).
• Pet insurance to take care of your furry friends.

Work Environment

The Technical Writer position is fully remote, allowing for flexible work arrangements. Being part of a solution-oriented and customer-obsessed organization, employees at Limble can expect to engage with innovative projects while enjoying a culture that values diversity and transparency. By joining Limble, technical writers will not only contribute to improving user experiences but will also participate in solving complex design challenges.

Overall, this role presents a fantastic opportunity for individuals passionate about crafting user-friendly documentation that enhances the user experience while working for a forward-thinking company committed to innovation.

This job offer was originally published on remotive.com