Technical Writer I

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## Overview of Jamf
Jamf is a company that stands out for its commitment to fostering an open and flexible culture built on respect and trust. It takes pride in creating a vibrant workplace environment where employees are empowered to excel. The company focuses on providing effective support and solutions for Apple products, helping more than 70,000 customers globally in managing their Apple devices.

With a strong emphasis on work-life balance, Jamf recognizes the importance of feeling connected within the team. The organization has been acknowledged in various rankings, such as being named one of the Best Companies to Work For by U.S. News in 2024, indicating a culture that values employee satisfaction.

Job Position: Technical Writer I

The specific role being offered is for a Technical Writer I, which falls under a full-time employment category. This position is integral to the Agile delivery teams, focusing on creating, maintaining, and delivering comprehensive user documentation for Jamf’s software products.

Responsibilities

The Technical Writer I will be responsible for:

• Gaining a thorough understanding of Jamf’s products to effectively explain their functionalities to users.
• Comprehending the various documentation sets, including their intended audience and content purpose.
• Collaborating with a cross-functional Agile team to research and develop accurate documentation that meets user needs.
• Ensuring that all content is consistent with Jamf’s style guidelines through collaboration with peer writers and information architects.
• Utilizing content management systems to properly format, compile, and publish materials.
• Leveraging tools such as Jira to track work and maintain project workflows, as well as using Confluence for recording essential research findings.
• Onboarding and mentoring new technical writers, helping them adapt to the team’s processes.
• Continuously advancing their technical communication skills and knowledge of the company’s offerings.

Skills Required

Candidates interested in this position should possess certain skills and qualifications:

• A minimum of 1 year of experience in technical writing within the software industry is a requirement.
• The ability to communicate effectively across all organizational levels is essential.
• Proficiency in English at a business level is a must-have.
• General experience with macOS and iOS is preferred, alongside familiarity with Agile methodologies.
• Knowledge of DITA XML and topic-based writing methods is advantageous.
• A relevant educational background, such as a High School Diploma or GED, is required, while a Bachelor's Degree in Technical Writing, English, or related fields is preferred. However, a combination of experience and education will also be considered.

Salary

The salary range for the Technical Writer I position is between $46,800 and $99,800 USD per year. It’s important to note that this range serves as a general guideline, with various factors influencing the final salary offer, including the candidate's experience, education, and the specific needs of the role.

Company Culture and Benefits

Jamf emphasizes an inclusive and supportive work environment. They actively support diversity and encourage applicants from various backgrounds to apply. The company has implemented various programs that focus on employee well-being, including volunteer time off, allowing employees to contribute to their communities.

Jamf fosters an environment where ideas can emerge from anyone in the organization, promoting a culture of exploration and personal growth. They value contributions toward making the workplace comfortable and successful for all employees.

As a measure of their inclusiveness, Jamf is dedicated to accommodating potential candidates with disabilities or religious beliefs, ensuring that the recruitment process is accessible to all.

Conclusion

In summary, if you have a background in technical writing and a passion for creating user-friendly content within a dynamic, supportive workplace, considering a position at Jamf as a Technical Writer I could serve as a fruitful career move. With a clear focus on collaboration and personal growth, as well as a generous salary range and commitment to employee satisfaction, Jamf stands out as an attractive employer for aspiring writers and communicators.

This job offer was originally published on remotive.com