Technicien Service Itinérant (Lab Weighing et Lab Water) - FRANCE (F/H)

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Job Overview

Sartorius is seeking to hire a Field Service Technician for their laboratory weighing and water division, specifically for candidates based in the 44 or 49 regions of France. The primary responsibilities involve providing technical services and maintenance on-site at client locations, ensuring the successful execution of service tasks that directly impact customer satisfaction and operational profitability.

Key Responsibilities

As a Field Service Technician, you will take on various responsibilities that include:

1. Equipment Start-up and Qualification

• Responsible for coordinating with commercial administration to schedule appointments with clients for the activation and qualification of laboratory equipment.
• Ensure that operations are feasible and successfully implement start-up procedures, enhancing the customers’ operational readiness.

2. Maintenance and Troubleshooting

• Provide technical support to clients over the phone to troubleshoot issues, determining necessary parts and tools for effective intervention.
• A comprehensive understanding of the assigned equipment and client environments is essential for effective troubleshooting.

3. Planning Interventions

• Collaborate with the planning team to organize service calls, integrating elements such as client urgency and geographical location to minimize travel time.
• Maintain an updated shared calendar to keep track of service schedules and technician locations effectively.

4. Service Delivery

• Work closely with the Team Leader to ensure the timely preparation of service renewal quotes.
• Promote services, relay requests for new or extended contracts, and share insights that could lead to product sales opportunities at Sartorius.

5. Administrative Duties

• Control the inventory of allocated spare parts.
• Generate visitation reports and client order confirmations for accurate billing.
• Submit travel expense reports monthly and weekly activity reports to the management.
• Archive all verification records related to client visits on the company network.

6. Metrology Responsibilities

• Conduct specific verification tasks for regulated instruments post-repair, ensuring conformity with legal metrology guidelines. This requires a clear understanding of legal requirements related to measurement and monitoring.

Candidate Profile

Required Skills

• Experience: Previous experience with field service and maintenance or qualification of laboratory equipment is preferred.
• Education: A Bac +2 degree in Chemistry/Biochemistry/Bioanalysis and control, physical measurements, or laboratory instrument maintenance is required.
• Language Skills: Written English proficiency, primarily for reading technical documents.
• Computer Skills: Familiarity with standard office applications such as Excel, Word, PowerPoint, and Outlook is necessary.
• Soft Skills: Strong motivation for customer interaction and autonomy in a dynamic work environment, along with excellent problem-solving abilities.

Salary and Benefits

While the job description does not specify a salary range, field service technician roles in similar industries typically offer competitive compensation in line with experience and qualifications. Salaries often include additional benefits such as travel allowances, health insurance, and opportunities for career advancement within a global organization like Sartorius.

Company Overview

Sartorius is a prominent player in the life sciences industry, dedicated to aiding in the fight against critical diseases such as cancer and dementia. They develop technologies that expedite the translation of scientific discoveries into practical medical solutions, ensuring timely delivery of new therapeutics to patients around the world. Sartorius seeks motivated individuals who aspire to be team players contributing to this vital mission within a stimulating global setting.

Application Process

If you possess the required experience and are looking to contribute significantly to customer satisfaction and technical service in the laboratory sector, Sartorius would like to receive your application. Your journey towards becoming part of a transformative team starts here, where innovation meets real-world medical solutions through dedicated service.

Sartorius is committed to diversity and inclusion, welcoming applications from individuals across different backgrounds and experiences. Potential candidates are encouraged to apply through the company’s careers page for further details on their employment opportunities.

Conclusion

This position of Field Service Technician offers an exciting opportunity for professionals interested in laboratory technology, client interaction, and service excellence. With a solid educational background, relevant experience, and strong interpersonal skills, candidates can find fulfillment and career growth at Sartorius, contributing to life-changing advancements in healthcare technology.

This job offer was originally published on himalayas.app