TELECONSEILLER (H/F)

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Job Overview

The position available is for a Teleconseiller (H/F), provided by CPAM DE LA SEINE-SAINT-DENIS, an essential institution in the French health insurance system. The organization plays a significant role in the healthcare branch of the Social Security system, focusing on various health-related risks and services. The job is located in La Courneuve, Seine-Saint-Denis and is classified as full-time.

The CPAM de Seine-Saint-Denis is dedicated to solidarity and equality in healthcare access, managing the medical aid for approximately 1.6 million beneficiaries and disbursing around 3 billion euros in benefits annually. This role is crucial as it contributes to the organization's objective of providing efficient and empathetic service to individuals within the community.

Responsibilities

As a Teleconseiller, you will be primarily responsible for:

• Handling incoming telephone calls from beneficiaries of the State Medical Aid (AME).
• Recording and updating information in the designated database.
• Providing advice and information regarding the AME legislation, utilizing available digital tools and document resources.
• Identifying vulnerable situations and guiding individuals through specific procedures.
• Ensuring accurate routing of queries to the relevant channels or services.
• Creating a favorable dialogue environment, adapting your communication to suit interactions with various stakeholders.
• Researching necessary information to assist with queries.
• Issuing Medical Aid cards.

You will play a vital role in ensuring that beneficiaries receive the assistance they need, while being the first point of contact for any inquiries or concerns.

Required Skills and Qualifications

Applicants are expected to possess the following qualifications:

• A minimum of a high school diploma (Bac level) or a significant background in customer relations.
• Demonstrated dynamic energy, a passion for customer interaction, and a commitment to maintaining confidentiality.
• Exceptional interpersonal skills with recognized qualities in listening and oral expression.
• Capability to show diplomacy and responsiveness during interactions.
• Proficiency in office software tools is mandatory, alongside an adaptable attitude.

The role will include a training program to familiarize you with the duties and expectations of the position.

Salary and Benefits

The gross monthly salary for this role is €2008, aligned with the 4A level of the national collective bargaining agreement for Social Security organization staff. In addition to the base salary, employees will also receive:

• An annual incentive bonus.
• A meal card Pluxee valued at €11.51 per working day.
• Access to an inter-company restaurant located near the Bobigny site or connected food fridges across all operational sites.
• Coverage for transport costs at 75% or a sustainable mobility allowance for bicycle commuters.
• Participation in a highly attractive Social and Economic Committee, offering travel, leisure, and various activities.

Furthermore, the organization emphasizes an inclusive hiring policy, welcoming candidates with disabilities, and is dedicated to achieving gender equality and promoting the well-being of its LGBTQ+ employees.

Application Process

Interested candidates are encouraged to submit their application, which should include a CV and a cover letter. For more details about submitting your application, candidates can refer to the provided link in the job listing.

Conclusion

Overall, the Teleconseiller position at CPAM DE LA SEINE-SAINT-DENIS represents a valuable opportunity for individuals seeking a full-time role within a respected organization that significantly impacts public health. It is ideal for candidates who are passionate about customer service and have the necessary qualifications and skills to contribute effectively. With competitive salary and numerous employee benefits, this position offers a robust career step for the right candidates.

This job offer was originally published on jooble.com