Telephone Sales Advisor (Home based)

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Job Overview

EE, a prominent telecommunications company, is searching for a Telephone Sales Advisor to join their Lancaster Sales Team, based in Carnforth, Lancashire, UK. This role is designed for individuals who possess strong interpersonal skills and a natural ability to build relationships. Successful candidates will engage with customers over the phone, assisting them in selecting the appropriate products and services that fit their needs.

Company Description

About EE

EE is a well-respected name in the telecommunications industry, recognized for its innovative approach to technology and commitment to customer satisfaction. Their mission revolves around bringing people together and enhancing lives through technology.

Key Responsibilities

As a Telephone Sales Advisor, responsibilities will include:

  • Engaging customers through calls to understand their needs and preferences.
  • Providing detailed information about EE’s range of products and services.
  • Assisting customers in making informed choices that align with their requirements.
  • Participating in ongoing training sessions to improve product knowledge and sales techniques.

The role emphasizes adapting to various customer situations and staying motivated in a dynamic sales environment.

Required Skills

Ideal candidates for this role do not need prior sales experience but should possess:

  • Effective communication skills and a friendly demeanor.
  • The ability to build rapport with customers quickly.
  • Adaptability in conversations, ensuring each call is tailored to the individual customer.
  • A proactive attitude towards learning and self-improvement.

While no extensive background in sales is needed, a willingness to learn about technology and a passion for helping customers are crucial.

Salary and Benefits

The position offers a competitive salary starting at £25,087 per year. In addition, EE provides several attractive benefits to enhance the employee experience:

  • Online GP services: Access to a private general practitioner available 24/7 for you and your immediate family, ensuring health needs are met promptly and without cost.

  • Paid Carer's Leave: Up to two weeks of leave for employees who need to care for family or friends, showcasing EE's commitment to supporting its workforce.

  • Family Leave: Equalized maternity, paternity, and adoption leave policies that offer 18 weeks of full pay and 8 weeks of half pay during the first year, reinforcing EE's support for family well-being.

  • Discounts on Products: Employees can avail significant discounts on EE and BT products, including mobile and broadband services.

  • Career Development Opportunities: EE aims to provide resources for career progression, creating pathways for growth without limitations.

  • Season Ticket Travel Loan: Financial assistance for commuting to and from work, easing the transportation burden.

  • Volunteering Days: Opportunities to engage with the local community, allowing employees to contribute positively while enhancing their workplace experience.

  • Optional Private Healthcare and Dental: Employees can choose to enroll in comprehensive healthcare plans to secure their health and wellness needs.

Work Environment and Culture

EE fosters a collaborative and supportive culture, emphasizing the importance of team dynamics and meaningful support for employees. The comprehensive training provided is designed to boost confidence when discussing EE’s offerings. Additionally, the company understands the necessity of flexibility in the modern workspace. Employees have the freedom to manage their breaks and bank time off for important personal matters.

Application Process

Candidates interested in the Telephone Sales Advisor role are encouraged to prepare by focusing on their communication skills and readiness to learn about EE’s technology products. Understanding the position and exhibiting genuine enthusiasm for helping customers will also be beneficial during the application process.

This is a wonderful opportunity for individuals seeking a part-time role within a reputable company. With the backing of extensive training and support, this position aims to equip employees with the necessary tools for long-term career success.



This job offer was originally published on jooble.com

EE

Carnforth, Lancashire, UK

Sales

Part-time

January 18, 2026

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