TELUS Digital: Manager Workforce Management - Platform Management & Automation - REMOTE Role - Night Shifts

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Overview

TELUS Digital is currently seeking a Manager of Workforce Management focusing on Platform Management & Automation in a full-time remote capacity. This role is ideal for professionals with a strong background in automation and team management, and it involves working night shifts. The position is based anywhere in the world, making it a great opportunity for individuals looking for flexibility in their work environment.

Position Responsibilities

As the Automation Manager, you will lead multiple teams involved in designing, developing, and maintaining automation and intelligent systems that optimize Workforce Management (WFM) operations. Your tasks will include:

• Leading and managing a team of developers and technical experts, ensuring optimal resource allocation and adherence to best development practices.

• Establishing and monitoring key performance indicators (KPIs) to align projects with organizational goals.

• Collaborating with stakeholders and team members to generate innovative solutions while resolving critical issues as they arise.

• Ensuring compliance with IT and WFM governance frameworks and following industry best practices such as Software Development Life Cycle (SDLC).

• Driving innovation in support processes, tools, and methodologies to enhance service quality and operational efficiency.

• Developing a high-performing team by providing guidance, mentorship, and support.

Key Competencies

To excel in this role, candidates must embody both core and leadership competencies:

Core Competencies

• Strong understanding of development best practices.
• Solution-oriented mindset, focusing on customer needs and embracing technological advancements.
• Capacity for managing self-development and team engagement.

Leadership Competencies

• Ability to lead change effectively and build strong, functional teams.
• Stakeholder management skills, essential for ensuring effective communication and project alignment.

Required Skills and Qualifications

Candidates interested in applying for this position should have the following qualifications:

• 5+ years of experience in a developer role, demonstrating a progression to a senior developer role or solution architecture.
• 2+ years of managerial experience overseeing a development team.
• A Bachelor's degree in Computer Science, Information Technology, or a related field is essential.
• Certifications like ITI, PMP, and SCM will be advantageous to your application.
• Proficiency in B2+ English, both spoken and written, is mandatory.

Technical Skills

Relevant technical skills for this position include:

• In-depth knowledge of automation tools and their implementation.
• Proficiency in various programming languages and technologies, particularly Python, .Net, and Java.
• Familiarity with RPA technologies to design, develop, and deploy automation solutions.
• Strong understanding of IT service management frameworks, specifically following ITIL principles practices.

Communication Skills

Moreover, candidates must possess the ability to:

• Communicate effectively with both technical and non-technical stakeholders to ensure clarity in project objectives and updates.
• Identify and solve issues while recognizing the broader implications of decisions across departments.

Salary and Benefits

While the specific salary range for this position has not been disclosed, TELUS Digital is known for competitive compensation packages. As it is a remote role, it may offer flexibility in terms of working hours, especially since night shifts are expected. Benefits can include those typically found in corporate environments, such as health insurance, retirement plans, and professional development opportunities.

Company Culture

TELUS Digital prides itself on being an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. The company's commitment to equity is evident in its hiring, promotion, and retention practices, which focus on qualifications and performance rather than personal characteristics related to diversity.

Conclusion

The Manager of Workforce Management role at TELUS Digital provides an exciting opportunity for individuals with managerial experience and a strong technical background in automation development. This position is suited for proactive leaders eager to drive innovation and manage teams in a fast-paced, remote environment. If you meet the qualifications and are looking for a position that offers both challenges and the opportunity for professional growth, consider applying today.

This job offer was originally published on weworkremotely.com