Temporary 4-6 month contract: Collections Team Member II, Full-Time, Remote (MA,

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Overview

The job position available is for a Collections Team Member II at Digital Federal Credit Union. This role is a full-time temporary contract lasting 4 to 6 months with potential for a transition to a permanent position. It is a remote job that requires candidates to reside within certain states – Massachusetts, New Hampshire, Rhode Island, or Connecticut.

Schedule

The job involves working a flexible schedule of three days from 8 AM to 5 PM and two days from 11 AM to 8 PM, including work on two Saturdays per month. This varied schedule indicates that employees must be ready to adapt to changing work hours while adhering to the commitments of the role.

Responsibilities

The primary duty of a Collections Team Member will include contacting members with delinquent accounts that are over 60 days past due. The ideal candidate will engage in a variety of tasks aiming to restore member accounts to good standing. The main responsibilities include:

• Managing an assigned portfolio of accounts and making appropriate recommendations for charge-off, repossession, or foreclosure to management.
• Assisting members in restoring their financial standing with the credit union.
• Maintaining the financial health of the credit union by striving towards low delinquency and charge-off ratios.

In line with these responsibilities, the individual will:

• Exercise phone etiquette while answering incoming contacts and handling outbound member calls.
• Review delinquent accounts meticulously and maintain accurate documentation.
• Draft correspondence for accounts requiring special handling.
• Utilize the Collections system to ensure that all data related to member accounts is well documented.
• Initiate necessary documentation for charge-offs and repayment plans while adhering strictly to the regulations surrounding collection activities.
• Monitor payment plans when possible and pull Credit Bureau reports when necessary to facilitate collections.
• Follow established procedures during routine collection operations and make recommendations for improvements in processes.

Required Skills and Qualifications

Candidates seeking this position should meet several educational and experiential criteria which are crucial for effective performance in the role:

**Education:

• A high school diploma or equivalent is required.**

**Skills:

• Excellent telephone and communication skills.
• Proficient written and verbal communication.
• Knowledge of MS Office programs is necessary.**

**Experience:

• Previous experience in a call center or related field.
• A minimum of 1 year in consumer or mortgage collections, with 2-3 years preferred.
• Understanding of the Fair Debt Collection Act and the Fair Credit Reporting Act is beneficial.**

Work Environment

Working for the Digital Federal Credit Union means being a part of the largest credit union headquartered in New England, where they prioritize work-life balance and cultivate a caring community. The organization places a high value on diversity, inclusion, and equity, evaluating applicants without regard to protected characteristics. The job presents itself as a promising opportunity for individuals looking for a challenging yet rewarding role in customer support and collections.

Salary and Benefits

The expected pay range for this position is $21.50 per hour. Although it is a temporary role, there may be opportunities for career growth within the organization.

Key Takeaways

This job as a Collections Team Member is ideally suited for those looking for both flexible work hours and an engaging role that directly impacts members' financial wellbeing. The emphasis on proper etiquette, communication skills, and detailed record-keeping underscores the need for thorough and professional representatives who can handle sensitive situations with care. Digital Federal Credit Union appears committed to offering its employees a healthy work environment that respects diversity and values contributions from all team members.

This job offer was originally published on himalayas.app