AbsenceSoft, a company focused on transforming the employee experience, is seeking a highly skilled Vice President of Customer Growth. This leader will play a critical role in driving the revenue engine by focusing on existing clients, ensuring customer satisfaction, promoting product adoption, and leveraging upsell and cross-sell opportunities. The position is integral to the company’s strategy for maximizing the value provided to its customers.
In the role of Vice President of Customer Growth, you will be primarily responsible for the following:
Define and Execute Revenue Growth Strategy: Formulate a strategic plan focused on renewing contracts and expanding accounts across the breadth of AbsenceSoft's portfolio. This means developing a thorough understanding of customer needs and tailoring approaches to meet them.
Leadership and Team Development: You will lead a team of Account Managers by setting quotas, defining performance metrics, and coaching them to meet their targets in renewal and expansion revenue. Building a high-performing team is key to achieving the overarching goals of the organization.
Ownership of Renewal Processes: Managing the end-to-end renewal process while ensuring that contract negotiations are aligned with organizational strategy and goals. This includes achieving on-time renewals and higher renewal rates.
Collaboration: Partnering with Customer Success, Product, and Marketing teams to facilitate seamless execution of the revenue growth strategy. This will involve analyzing customer health signals to inform marketing tactics and strategic timing for outreach.
Account Management and Reporting: Overseeing forecasting efforts and pipeline management while regularly communicating performance metrics to executive leadership.
Key Performance Indicators (KPIs) Monitoring: Establishing and tracking KPIs centered around renewal rates, net revenue retention, and upsell/cross-sell achievements, thus allowing you to fine-tune strategies based on performance data.
Building Executive Relationships: Developing and maintaining high-level relationships with key accounts will support negotiations and help to successfully expand AbsenceSoft's services.
CRM Management: You are expected to maintain accurate Salesforce data and ensure CRM discipline across your team, supporting the health of sales relationships and pipeline integrity.
Prospective candidates for this significant role should meet the following criteria:
Experience: A minimum of 12 years of experience in Account Management, Sales, or customer-centric leadership roles in B2B SaaS, with a solid track record of meeting renewal and account expansion targets.
People Leadership: At least 8 years of experience in leading and scaling teams focused on renewals and customer expansion goals.
Negotiation Skills: Expertise in managing complex contract renewal discussions, particularly with C-level stakeholders.
Technical Familiarity: Comfort and proficiency with CRM software such as Salesforce and customer success tools.
Communication Skills: Exceptional verbal and written communication abilities, capable of influencing at an executive level.
Strategic Thinking: Should have a data-driven mindset that can translate customer health and adoption into actionable revenue strategies.
Cultural Fit: Must align with AbsenceSoft’s core values emphasizing innovation, collaboration, and accountability.
The base salary for this full-time role is competitive at $200,000 annually with an expected On-Target Earnings (OTE) of $369,600, which includes bonuses and commissions. Compensation may be adjusted based on individual qualifications and geographical considerations.
Additionally, the company offers comprehensive benefits and performance-based incentives to ensure employee satisfaction and retention, emphasizing career growth and work-life balance:
Flexible Work Environment: Remote-first work culture that promotes both flexibility and empowerment.
Development Opportunities: Access to learning resources and leadership programs, fostering growth.
Comprehensive Benefits Package: Includes health benefits, flexible leave, and time off, allowing employees to manage their wellness effectively.
Inclusive Culture: An organizational commitment to fostering diversity and inclusion within its workplace community.
Joining AbsenceSoft as the Vice President of Customer Growth presents a unique opportunity for a seasoned professional to make a meaningful impact within the corporate landscape, focusing not only on the company’s growth but also on enhancing the employee experience of customers. If you are passionate about customer success and achieving results in a flexible and innovative environment, consider applying today.
This job offer was originally published on himalayas.app
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