Walter: B2C Appointment Setter

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Job Overview

Walter is seeking a bilingual (English/Spanish) Inbound Appointment Setter for a unique opportunity to assist a high-traffic beauty salon client. This remote role involves making outbound calls to leads generated from paid ads on platforms like Facebook and Instagram, and responding to various inquiries through calls, texts, and direct messages (DMs). Candidates who are passionate about providing excellent customer service and possess strong communication skills are ideal for this role.

Company Background

The company that Walter represents is a local, family-owned hair and beauty salon based in Fontana, California, with a rich history of 21 years in the industry. This salon provides a diverse array of services ranging from haircuts and color to eyelash extensions, permanent makeup, and more, catering to a growing clientele that appreciates high-quality personal care services.

Daily Responsibilities

The appointment setter will have a range of daily responsibilities that include:

1. Making outbound calls to all leads who have opted into ads on social media platforms.
2. Responding to inbound messages from potential clients when AI cannot assist.
3. Creating follow-up tasks in a Customer Relationship Management (CRM) system.
4. Booking appointments and managing any rescheduling or cancellations.
5. Reaching out to clients who missed their appointments to encourage them to reschedule.
6. Collaborating with stylists about client requests and scheduling needs.
7. Compiling end-of-day reports to track progress.

In addition to these daily tasks, there are weekly duties such as:

1. Weekly review meetings to assess performance against Key Performance Indicator (KPI) targets.
2. Brainstorming ideas on how to improve KPIs collaboratively with the team.

Work Schedule

This is a full-time position requiring the employee to work 40 hours per week. The schedule is structured as follows:

• Monday, Wednesday, Thursday, Friday, Saturday: 9 AM to 6 PM PST
• Tuesday and Sunday: Off

During the workday, employees will receive one-hour breaks that may be divided into shorter intervals.

Required Skills and Qualifications

Candidates should meet the following required qualifications:

• Language Skills: Proficiency in Advanced English and Spanish.
• Sales Experience: At least 6 months of experience in sales with the ability to engage effectively with clients.
• Communication Skills: Must be articulate, friendly, and able to create a rapport with clients.
• Emotional Intelligence (EQ): Capability to read client tones and emotions to provide better service.
• Process Orientation: Must be detail-oriented and capable of following existing SOPs.
• Problem-Solving: Ability to navigate complex client situations and inquiries independently.
• Technical Skills: Experience using a CRM, with preference for candidates familiar with GoHighLevel.
• Internet and Computer Requirements: Candidates should have a reliable internet connection and a computer with a minimum of 6 GB RAM.

Preferred qualifications include:

• More than 1 year of sales experience.
• Familiarity with the salon and beauty service industry or similar B2C appointment-based experience.
• A genuine interest in the beauty and self-care industry, particularly with female clientele.
• Experience with AI-powered tools aimed at improving business and sales.

Compensation and Benefits

Walter offers a competitive salary range of $1,000 to $1,400 per month along with a commission structure based on the number of successful appointments conducted and performance bonuses.

Additional benefits include:

• The flexibility to work remotely from anywhere in the world.
• Opportunities for growth within a dynamic and creative company.
• A collaborative work environment focused on enhancing individual contributions.

Conclusion

Overall, this position as an Inbound Appointment Setter for Walter presents a great opportunity for candidates looking to launch or advance their careers in the sales and marketing sector. With the potential to earn a competitive salary and the flexibility to manage one's time, this role is particularly appealing to individuals who possess the necessary skills to thrive in a customer-focused environment.

This job offer was originally published on weworkremotely.com