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Walter is looking for a Conversation Designer to join their innovative remote team in Latin America Only. This role is instrumental in crafting engaging dialogues for AI-driven chatbots and virtual assistants. As a Conversation Designer, you will be responsible for understanding user intent, creating conversational flows, and ensuring a seamless user experience. Your work will significantly impact the satisfaction of customers by delivering high-quality interactions.
The main responsibilities of this position include:
Managing a portfolio of accounts: Build high-quality chatbot experiences that align with customer needs and drive positive outcomes.
Using a conversational marketing framework: Create chatbot playbooks tailored to buyer intent and personalized experiences for target audiences.
Driving conversational experiences: Transition from conceptual flow charts to effective conversational dialogues.
Presenting and soliciting feedback: Collaborate with stakeholders to refine conversation and flow designs.
Configuring bot flow designs: Set visitor targeting, contact attributes, lead tagging, and routing to optimize user experience.
Conducting testing: Ensure bot flows are optimized, messaging is error-free, and that user experience is prioritized.
Using reporting tools: Employ conversation analysis to identify trends and drive bot flow optimizations.
Participating in customer calls: Engage with clients to uncover goals, confirm strategies, and provide updates on chatbot designs.
Collaborating with team members: Work towards improving overall chatbot development, documenting best practices and implementing new strategies.
Candidates are expected to possess the following skills and qualifications:
Strong conversational writing skills: Ability to create engaging and concise language to guide users through digital experiences.
Polished communication ability: Experience presenting to diverse audiences, building rapport, and fostering collaboration.
Investigative mindset: Naturally curious with strong skills in understanding customer needs.
Project coordination skills: Adept at managing multiple customer accounts and competing priorities with outstanding organizational abilities.
Productivity-driven personality: Must lean towards action and take satisfaction in delivering consistent value.
Strategic thinker: Ability to analyze and remain detail-oriented throughout reviewing chat implementations and bot designs.
Ability to work under pressure: Capable of adapting to changing priorities and delivering high-quality solutions within tight deadlines.
Understanding of performance metrics: Experience analyzing reports to identify insights and drive new opportunities.
Team player: Enjoys working with passionate individuals and contributing positively to company culture.
While direct experience in conversational marketing is a plus, candidates with the willingness to learn and develop in the role will also be considered. Additional preferred qualifications include:
Experience in conversation optimization and chatbot dialog flows.
Experience creating workflows that are optimized for conversion.
Customer-facing experience: Previous roles involving presentations, results communication, and feedback implementation.
Excellent planning and organization skills with the ability to handle multiple tasks in a fast-paced environment.
Technical skills: Familiarity with Microsoft Word, Google Docs, Sheets, Slides, as well as collaboration tools like Google Drive, Slack, Asana, Zoom, and Teams.
Basic understanding of marketing and sales funnels.
Experience with conversational marketing and chat platforms like Drift, HubSpot, Intercom, and exposure to Marketing Automation and CRM tools such as Marketo, Pardot, and Salesforce is advantageous.
The summary data does not indicate specific salary details for the Conversation Designer position. Job seekers may need to inquire directly about salary and benefits during the application process. It’s advisable to research industry standards for such a role to have a benchmark during negotiations.
Walter’s offer presents an exciting opportunity for individuals with a passion for conversational design and user experience. The full-time role allows you to work remotely from Latin America while being a part of a team that values collaboration, strategic thinking, and continuous improvement. If you possess strong writing skills, an investigative spirit, and a drive to excel, this may be the perfect position for you.
This job offer was originally published on weworkremotely.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
